Do it yourself
Cancel Notability yourself
TLDR: Cancel the paid plan in the App Store account settings, because Apple bills it. Refunds for the app go through Apple, and ending the Notability account can delete the notes in it.
Cancel in the App Store
Notability is billed by Apple.
- 01Open the App Store account settings.
- 02Cancel the Notability plan.
The terms say the paid app and in-app purchases are sold through the Apple App Store, and Apple bills them. Refund questions for the app go to Apple. A trial has to be stopped before it ends. If you stop it and are still charged, the terms say to contact Notability, but that email was not printed in plain text. Ending the account itself can delete the notes in it. Download them first. They try to warn you before they close an account, but they may not.
Mail a notice
You want it on paper.
- 01Write that you are cancelling, and include the email on the account.
- 02Mail it to Ginger Labs, 447 Sutter Street, Ste 405, PMB 379, San Francisco, CA 94108.
An arbitration opt-out goes to that street, postmarked within 30 days of first agreeing. Cancel in the App Store as well.
How to know it worked
- The App Store is where the paid plan is billed and refunded.
- Ending the Notability account can delete the notes in it.
Watch out for
- The support email on the cancel section was not printed in plain text.
Notability refunds
- App refunds are handled by the App Store.
- If the app fails a warranty, Apple refunds the app price.
Sources · checked 29 October 2026
