Do it yourself
Cancel NovelAI yourself
TLDR: Cancel in the payment center, or with the company that bills the plan, before the next 30-day charge, though the terms do not name that company. The next month is not charged, access lasts until the period ends, and they do not refund unless they explicitly grant one.
Cancel in the payment center
NovelAI is set to renew.
- 01Open the payment center and cancel.
- 02Or cancel with the payment company that bills the plan.
The terms do not name that payment company. Plans bill every 30 days, in US dollars. A cancel stops the next month’s charge. Access lasts until the current period ends. They do not refund unless they decide to. If the renewal is not paid on the renewal date, they can cut off access. After the plan ends, export your work within 45 days. After that they can delete it. They cannot recover work if the password is lost. Support is support@novelai.net, on weekdays from 9 a.m. to 5 p.m., except US federal holidays.
Mail a notice
You want it on paper.
- 01Write that you are cancelling, and include the email on the account.
- 02Mail it to Anlatan Inc., 1309 Coffeen Ave., Suite 1200, Sheridan, WY 82801.
The terms print that street as the mailing address. Also cancel in the payment center so the next month is not charged.
How to know it worked
- The next month is not charged.
- Access lasts until the current 30-day period ends.
Watch out for
- Export your work within 45 days after the plan ends. After that they can delete it.
NovelAI refunds
- They do not offer refunds unless they explicitly grant one.
Sources · checked 29 October 2026

