How to cancel MyScoreIQ

Call customer care

The contact page says this is how you cancel.

1. 01Call 800-637-5590.
2. 02The contact page says Monday through Friday, 7:00 a.m. to 6:00 p.m., and Saturday 8:30 a.m. to 5:00 p.m. CT. The terms say regular business hours, excluding certain common U.S. holidays.
3. 03Say you want the paid membership cancelled. The terms say a phone cancellation requires them to verify your identity.

Use the cancel button, where it is shown

The terms linked from the MyScoreIQ contact page say this is available in some accounts. The contact page itself only prints the phone number.

1. 01Sign in on the MyScoreIQ site.
2. 02Open Manage Your Plan under Account Details.
3. 03Click the cancel button and follow the instructions.
4. 04If you have more than one subscription, repeat that for each one.

How to know it worked

• —The contact page says you may cancel at any time under the cancellation policy, and that they do not provide refunds.
• —The terms say a subscription renews unless you cancel before the period ends. The renewal uses the same length as the plan you bought, and the renewal date is the original purchase date.
• —After cancellation, the terms say identity monitoring, credit monitoring, and credit reports for that plan stop. You may still be able to sign in for some no-cost features.

Watch out for

• —The pricing page lists four paid plans: Secure at $9.99 a month or $119.88 a year, Plus at $14.99 a month or $179.88 a year, Pro at $24.99 a month or $299.88 a year, and Max at $34.99 a month or $419.88 a year. Moving to a cheaper plan is not cancellation.
• —Cancelling does not cancel the written permission you gave IDIQ to keep accessing your credit information. The terms say they may keep monitoring at no extra fee.
• —Email does not cancel the account unless they can reach you by phone to verify your identity. The terms publish customerservice@identityiq.com and ask for a member number.
• —A free or reduced-price trial is charged the regular fee when it ends, unless you cancel before then. The trial terms are the ones you were shown at enrollment.
• —A group or employer may be the one paying. The terms say an unpaid group plan can be suspended.
• —Some offers, such as RoadsideIQ, can be billed on their own. Cancel each paid subscription you want stopped.

MyScoreIQ refunds

• —The contact page says they do not provide refunds.
• —The terms say there are no refunds for cancellation, including unused time and fees already paid, and none if they suspend or end the account.
• —Cancelling before the next charge is how the terms say you avoid that renewal. They do not promise the current period back.