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Checked 24 October 2026

How to cancel TransUnion

TransUnion runs Credit Premium, its paid credit monitoring membership, in the US. You can cancel it yourself, or hand it to us for a small fee and stop thinking about it.

We cancel it for you

$14.95once

Hand it off. Forget about it.

Give us two minutes of details and it is off your plate. We deal with TransUnion so you don't have to.

  • No logging in, no support chats, no hold music
  • We email and post the notice, then chase TransUnion until they confirm
  • Dated proof of delivery, in case they ever charge you again
  • Your money back if TransUnion never cancels
Cancel TransUnion for me

Do it yourself

Free

Every step is on you. You will need to:

  • Research all the details on how to cancel
  • Find the cancel option in your account
  • Finish every screen until it says done
  • Follow through until you get refunded
See the steps

Your notice

Have us cancel TransUnion

Fill out one short form. We mail an official termination letter to TransUnion's verified address, email it to them too, and follow up until it's cancelled.

US addresses only for now.

  • No subscription
  • No account needed
  • Satisfaction guaranteed

Your cancellation notice

TransUnion LLC, Attn: Office of General Counsel555 W. Adams St.Chicago, IL, 60661USA

Formal notice of cancellation

Dear Sir or Madam,

I am writing to give formal notice that I am cancelling the TransUnion subscription held in my name, effective from the date of this letter.

Account details

Name
[Full name]
Address
[Address]
Email
[Email address]

Please treat this as written notice under your terms of service. Stop all further billing from this date and remove any stored payment details.

Please confirm the cancellation in writing to the email above, and erase the personal data you hold on me where you have no lawful basis to keep it.

Yours faithfully,

[Full name]

Do it yourself

Cancel TransUnion yourself

TLDR: Open Settings, then Membership Details, and use the cancel option at the bottom, or call (833) 543-4353 and wait for the agent to confirm. This is Credit Premium, not the free Credit Essentials account, and the help center does not offer a refund when you cancel.

Cancel in Membership Details

You can still log in to Credit Premium, the paid membership.

  1. 01Sign in to your TransUnion account.
  2. 02Click Settings in the main menu.
  3. 03Click Membership Details.
  4. 04Scroll to the bottom and use the cancel option.

Cancel by phone

You cannot log in, or you want a person to cancel it.

  1. 01Call (833) 543-4353.
  2. 02Say you want to cancel Credit Premium, the paid membership.
  3. 03Ask the agent to confirm the cancellation before you hang up.

Agents are available Monday to Friday from 8am to 9pm Eastern Time, and Saturday to Sunday from 8am to 6pm Eastern Time. The call center is closed on all United States observed holidays.

How to know it worked

  • Use the cancel option at the bottom of Membership Details, or finish the call.
  • On the phone, ask the agent to confirm the paid membership is cancelled before you hang up.

Watch out for

  • The pricing page lists Credit Premium at $29.95 /mo + tax where applicable, and says you can cancel anytime.
  • Credit Essentials is the free membership. Deleting that free account is not the same as cancelling Credit Premium.
  • If the card on file fails, TransUnion emails you and shows a reminder on the Credit Premium homepage. If it is not paid within 21 days, the paid plan is downgraded to a free membership and the premium features stop.
  • TransUnion Credit Monitoring, TrueIdentity, and zendough have shut down. Those accounts were moved to Credit Essentials or Credit Premium. Sign in with the same username and password.
  • A credit freeze, a dispute, and a fraud alert are free Service Center tools. Cancelling Credit Premium does not place or remove a freeze.

TransUnion refunds

  • TransUnion's help center does not offer a refund when you cancel Credit Premium.
  • Cancelling is how you stop the paid plan. A missed payment is handled separately: after 21 days without payment, the paid plan drops to a free membership.

Sources · checked 24 October 2026

If it did not work

No confirmation email? Then it didn't happen.

Our letter comes with a receipt. This is when it is worth having us do it.

Have us cancel TransUnion

  • You cannot log in, or do not remember the email

    The notice goes to TransUnion LLC in your name and address. No login, no password.

  • Your old Credit Monitoring account was moved and the charge continued

    The notice names the paid membership and tells TransUnion to stop billing it. The same login now opens Credit Essentials or Credit Premium.

  • You were charged after cancelling

    The dated notice and proof of delivery are what your bank asks for when you dispute the charge.

  • You would rather not chase support

    We post and email the notice, then follow up with TransUnion until they confirm. If they never do, you get your money back.

What happens next

Two minutes from you. We do the rest.

These are the real emails from one cancellation. 15 days from form to their confirmation.

Our email saying the letter has been delivered, with a four-step progress bar
Our update, Oct 6
The company's email confirming the account has been cancelled and no further charges will be made
Their reply, Oct 8
  1. Sep 23

    Requested

    “Your VS cancellation is with us.”

  2. Sep 28

    Printed

    “Your VS letter is being printed.”

  3. Sep 28

    Shipped

    “Your VS letter is in the post.”

  4. Oct 6

    Delivered

    “Your VS letter has been delivered.”

  5. Oct 8

    Confirmed by VS

    “Your VS account has been cancelled successfully.”

Every email is dated. If they don't reply, we follow up. If a charge appears later, this is the record your bank will ask for.

Cancelling TransUnion

What people ask about TransUnion.

What is TransUnion Credit Premium?

It is TransUnion's paid credit monitoring membership. Credit Essentials is the free membership. The Service Center, where you freeze a report, dispute an item, or add a fraud alert, is separate and free.

Why am I being charged $29.95?

TransUnion's pricing page lists Credit Premium at $29.95 /mo + tax where applicable. It renews until you cancel.

My card failed. Did that cancel Credit Premium?

No. TransUnion emails you and shows a reminder in the account. If the payment is not received within 21 days, the paid plan is downgraded to a free membership. Cancel in Membership Details or call (833) 543-4353 if you want it ended.

I had the old TransUnion Credit Monitoring. Where did it go?

TransUnion Credit Monitoring, TrueIdentity, and zendough have shut down. The account was moved to Credit Essentials or Credit Premium. Sign in with the same username and password, then cancel Credit Premium under Settings, then Membership Details.

Can you cancel a TransUnion paid membership without me logging in?

Yes. The notice goes to a TransUnion paid membership in writing, so it does not depend on you reaching a cancel button inside your account. A lost password or a locked account does not stop it.

Does the letter ask them to delete my data?

Yes. It asks the company to erase the personal data it holds on you where it has no lawful reason to keep it, and to confirm in writing once it has.

Also cancelled here

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