Do it yourself
Cancel ScoreSense yourself
TLDR: Use the cancel option in account settings if your state has it, or call 1-800-972-7204 with the member ID from the welcome email. After it is confirmed there are no more charges, you keep access until the month or trial ends, and there is no prorated refund.
ScoreSense charges show up as
- OTL*ScoreSense
Cancel online, where it is offered
Your state has the online option.
- 01Log in and open account settings.
- 02Use the cancel option if it is there.
The FAQ says online cancel is only in certain states. If it is not there, start the cancel in the account chat.
Call customer care
You want a person to confirm the cancel.
- 01Call 1-800-972-7204.
- 02Have the member ID from the welcome email, your full name, and the address on the account.
Hours on the FAQ are Monday through Friday, 8 a.m. to 8 p.m. CST, Saturday 8 a.m. to 5 p.m. CST, and Sunday noon to 6 p.m. CST. The terms say to use the toll-free number on the site and on their emails. They also say you cannot cancel by email.
Mail a notice if you cannot call
You do not have a phone. The terms allow a letter in that case.
- 01Write that you are ending the subscription, and include your name and the member ID if you have it.
- 02Mail it to 2211 Partners, 4447 North Central Expressway, Suite 110, PMB 406, Dallas, TX 75205.
How to know it worked
- The FAQ says that after the cancel is confirmed, there are no more charges, and you keep access until the monthly membership or the trial ends.
- A cancelled membership is restarted by calling the same number. It is not a button in the account.
- The charge can show as OTL*ScoreSense. The FAQ says OTL is One Technologies, LLC.
Watch out for
- The terms name the company 2211 Partners and say the scores are not FICO scores. The FAQ says One Technologies, LLC, headquartered in Richardson, Texas, and that reports come from Equifax, Experian, and TransUnion.
- A price change applies to the next period as soon as it takes effect, including for people already subscribed.
- Adding the welcome address customercare@email.scoresense.com to your contacts does not cancel the membership. That address is only so the welcome email is not filtered.
ScoreSense refunds
- The terms say they do not give a prorated refund when you cancel.
- If they stop the service and you did not cause it, they may refund the unused part of a payment you already made.
Sources · checked 28 October 2026

