Do it yourself
Cancel National Geographic yourself
TLDR: If you bought from National Geographic, sign in at ngmservice.com and select Stop Automatic Renewal, or call 1-800-647-5463, and cancel in Apple, Google, or the other seller if they billed you. An annual plan bought from them is refunded pro-rata for unused digital time and unshipped issues, and a monthly plan is not refunded for a partial period.
Cancel at ngmservice.com
You bought the magazine or digital subscription from National Geographic and can sign in.
- 01Go to www.ngmservice.com and sign in.
- 02Cancel the subscription from the account.
- 03On an automatic renewal, click or tap Order Options next to the magazine, select Stop Automatic Renewal, and follow the steps.
If you stop automatic renewal, customer service says it will remind you when it is time to renew.
Cancel by phone
You want to speak to customer service.
- 01Call 1-800-647-5463. For members in the US and Canada, operators are available Monday through Friday 7:00 a.m. to 8:00 p.m. CT, Saturday 8:00 a.m. to 6:00 p.m. CT.
- 02A digital subscription bought from National Geographic can also be cancelled on 1-800-895-2068.
- 03Say you want the subscription cancelled.
Cancel by email
You want the request in writing.
- 01Email natgeomagazine@cdsfulfillment.com. The subscriber agreement says you can cancel the magazine or digital subscription at that address.
- 02For a domestic digital subscription, customer service also lists natgeosubscription@cdsfulfillment.com.
- 03Give your name and the email or mailing address on the account, and say you want the subscription cancelled.
Cancel an iTunes app subscription
The National Geographic app was billed through your iTunes account.
- 01Turn off auto-renew in your iTunes account settings at least 24 hours before the current period ends.
- 02You keep access until that period ends.
National Geographic says it provides no refunds for this subscription, and all sales are final.
Cancel a Google Play subscription
The app was billed through your Google Play account.
- 01Turn off auto-renew in your Google Play account settings at least 24 hours before the current period ends.
- 02You keep access until that period ends.
National Geographic says it provides no refunds for this subscription, and all sales are final.
Cancel with the company that sold it
Apple News, the Amazon Appstore, Barnes & Noble, Amazon, Magazines.com, or another seller billed you.
- 01Contact the company you bought it from and cancel there.
- 02The subscriber agreement also points you to National Geographic's Help Center for those steps.
That seller bills you. If you ordered through an agent such as Magazines.com, customer service says to check with the agent as well.
How to know it worked
- Customer service says a cancellation takes a few days. Invoices that show up after you cancel can be ignored.
- If you cancel an annual subscription bought from National Geographic, digital access ends immediately, remaining print issues are not sent, and you get a pro-rated refund for the time left and for print issues not yet processed for shipping.
- If the card cannot be credited, National Geographic says it refunds you directly.
- A monthly subscription keeps digital access until the end of the current billing period. Issues not yet processed for shipping stop. Unless the law requires it, there is no refund for a partly used month.
Watch out for
- The subscription renews on its own unless you cancel. A free trial charges your payment method when it ends, and National Geographic says you may not get a separate notice that the trial has ended.
- An annual offer renews at the rate in effect on the renewal date. National Geographic tries to give 30 days' notice by email or post.
- A price change works the same way. If you do not cancel before the next billing date, the new price is charged.
- If your card details change or are about to expire, National Geographic may take updated card details from the payment provider and keep charging.
- An iTunes or Google Play subscription renews 24 hours before the period ends. Turn auto-renew off at least 24 hours before the period ends.
- Customer service warns that unauthorized agents mail and call with renewal offers. They are not National Geographic. Do not give them payment details.
National Geographic refunds
- Cancelling an annual subscription bought from National Geographic includes a pro-rated refund for the digital time left and for print issues not yet processed for shipping.
- A monthly subscription is not refunded for a partly used billing period unless the law requires it.
- Apple and Google Play sales are final. Those pages say National Geographic provides no refunds.
- A subscription bought from another seller follows that seller's rules. National Geographic's billing and refund terms do not control it where they conflict.
