How to cancel Once Upon a Farm

Cancel in Manage My Subscriptions

Once Upon a Farm bills the box.

1. 01Log in. The account icon is the person at the top right.
2. 02Click Manage My Subscriptions.
3. 03Click Manage on the subscription.
4. 04Choose Cancel Subscription and pick a reason.

The cancellation policy says you can cancel until 11:59 p.m. EST the day before the charge date. The help page says the charge runs just after midnight Pacific time on the charge date, and cancelling does not stop an order already charged. You get a reminder email 5 days before the charge. Skipping or moving the date can push the next box up to 3 months without losing credits. Cancelling deletes credits and reward milestones. Care is care@uponafarm.com or +1 888-983-1606. No shipping to a P.O. box, Alaska, or Hawaii.

Mail a notice

You want it on paper.

1. 01Write that you are cancelling, and include the email on the account.
2. 02Mail it to Once Upon a Farm, PBC, 2111 San Pablo Avenue, Suite 2216, Berkeley, CA 94702.

The terms say the site is operated at 2111 San Pablo Avenue, Berkeley, CA 94702. The copyright contact adds Suite 2216. A dispute notice is emailed to care@onceuponafarm.com. A paper request still has to beat the charge cutoff.

How to know it worked

• —Future orders stop.
• —An order already charged still ships.

Watch out for

• —Boxes can be every 1 to 5 weeks. You can change that without moving the next charge date.
• —Order Now charges today. Click it once. Set the next date far enough out or another charge can follow.
• —Pause keeps the box so you do not have to rebuild it.

Once Upon a Farm refunds

• —Sales are final. They do not take returns.
• —Damaged food can be credited, replaced, or refunded. Email care@uponafarm.com or call +1 888-983-1606. They decide case by case.