Do it yourself
Cancel Nutrisystem yourself
TLDR: For a subscription, open My Subscription and turn auto-renew off, and for auto-delivery or a meal plan, chat, email customerservice@nutrisystem.com, or call 1-800-585-5483 before 6:00pm ET the day before the warehouse fills the order. Those are separate, and a food cancel after the cutoff still ships.
Turn off auto-renew
The charge is a subscription, not a food shipment.
- 01Log in to My Account.
- 02Open My Subscription.
- 03Turn auto-renew off.
Chat is Monday through Friday, 8 a.m. to 8 p.m. ET, if you want to talk first.
Cancel auto-delivery or the meal plan
Boxes are set to ship.
- 01Start a live chat, or email customerservice@nutrisystem.com.
- 02Or call 1-800-585-5483, option 1, then option 4.
- 03Do it before 6:00 p.m. ET the day before the warehouse fills the order.
The account FAQ says auto-delivery and the meal plan need a conversation with the team. The cancel page says chat or that phone path. After the cutoff, that order still ships.
Mail a notice
You want it on paper.
- 01Write that you are cancelling, and include the email on the account.
- 02Mail it to Nutrisystem, LLC, 1100 Virginia Drive, Suite 175, Fort Washington, PA 19034.
That street is printed on the cancel page. A paper request still has to beat the 6:00 p.m. ET cutoff or that box ships.
How to know it worked
- Auto-renew off stops the subscription from renewing.
- A food cancellation before the cutoff stops that shipment.
Watch out for
- A subscription, auto-delivery, and the meal plan are described separately. Turn off each one that applies.
- You can delay the next ship date in My Account instead of cancelling.
Nutrisystem refunds
- If you cancel after the first 7 days from when the first order arrived, and before you pay for the second shipment, they charge back $125 for the auto-delivery discount on the first shipment. They are not responsible for bank fees.
Sources · checked 28 October 2026

