How to cancel Onyx Coffee Lab

Cancel in Manage Subscription

You can still sign in.

1. 01Select the account icon and log in.
2. 02Select Manage Subscription.
3. 03Select View Details under the subscription you want to stop.
4. 04Select Cancel Subscription.
5. 05Choose a reason.

The subscription terms say a cancel takes effect at the end of the current paid month. The FAQ does not repeat that cutoff.

Email if you cannot log in

The site does not recognize the account. An older signup glitch sometimes skipped creating one.

1. 01Create an account with the same email you used to subscribe.
2. 02If that still fails, email info@onyxcoffeelab.com. The terms write it as info@OnyxCoffeeLab.com.

Call Onyx

You want a person. The terms list the phone for complaints about the service.

1. 01Call 479-899-6750.
2. 02Say you want the subscription cancelled.

The subscription FAQ says chat is Monday to Friday, 9:00 a.m. to 5:00 p.m. CST. It does not list phone hours.

How to know it worked

• —The subscription renews monthly until you cancel it.
• —A cancel lasts through the month you already paid, then stops.
• —Skip Order holds one shipment. Recover Order puts a skipped shipment back. Neither one ends the subscription.

Watch out for

• —Roasters Choice changes the coffee every Tuesday. You cannot pick which coffee, or ask for a substitute.
• —A gift subscription ships on the same day of the month as the original order. Those dates can be moved.
• —If you had no account because of the old signup glitch, making one with the same email shows the past orders.
• —All sales are final. The terms say no refund is issued.
• —Mail goes to Onyx Coffee Lab, 101 E Walnut St., Rogers, AR 72756.

Onyx Coffee Lab refunds

• —The subscription terms say all sales are final and no refund is issued.
• —You keep the current paid month after you cancel. The next month is not charged.