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Checked 26 October 2026

How to cancel Ollie

Ollie Pets Inc. runs Ollie in the US, from Reno, Nevada. You can cancel it yourself, or hand it to us for a small fee and stop thinking about it.

We cancel it for you

$14.95once

Hand it off. Forget about it.

Give us two minutes of details and it is off your plate. We deal with Ollie so you don't have to.

  • No logging in, no support chats, no hold music
  • We email and post the notice, then chase Ollie until they confirm
  • Dated proof of delivery, in case they ever charge you again
  • Your money back if Ollie never cancels
Cancel Ollie for me

Do it yourself

Free

Every step is on you. You will need to:

  • Research all the details on how to cancel
  • Find the cancel option in your account
  • Finish every screen until it says done
  • Follow through until you get refunded
See the steps

Your notice

Have us cancel Ollie

Fill out one short form. We mail an official termination letter to Ollie's verified address, email it to them too, and follow up until it's cancelled.

US addresses only for now.

  • No subscription
  • No account needed
  • Satisfaction guaranteed

Your cancellation notice

Ollie Pets Inc.3495 Lakeside Drive#1089Reno, NV, 89509USA

Formal notice of cancellation

Dear Sir or Madam,

I am writing to give formal notice that I am cancelling the Ollie subscription held in my name, effective from the date of this letter.

Account details

Name
[Full name]
Address
[Address]
Email
[Email address]

Please treat this as written notice under your terms of service. Stop all further billing from this date and remove any stored payment details.

Please confirm the cancellation in writing to the email above, and erase the personal data you hold on me where you have no lawful basis to keep it.

Yours faithfully,

[Full name]

Do it yourself

Cancel Ollie yourself

TLDR: Email caninecare@ollie.com at least 6 days before the next delivery, or call 844-88-OLLIE to turn off auto-renew. Inside that window a box can still ship, fees already charged are not refunded, and the money-back guarantee applies only to the starter box.

Cancel by email

You want the subscription cancelled or auto-renew turned off.

  1. 01Email caninecare@ollie.com.
  2. 02Give your name and the email on the account.
  3. 03Say you want the subscription cancelled.
  4. 04Send it at least 6 days before the next scheduled delivery.

Ollie says it needs a reasonable amount of time to process the request. Fees charged before the cancellation is effective are not refunded.

Turn off auto-renew by phone

You want someone to stop the renewal.

  1. 01Call 844-88-OLLIE (65543).
  2. 02Lines are open Monday to Friday, 9 AM to 7 PM ET, and Saturday to Sunday, 10 AM to 7 PM ET.
  3. 03Give the email on the account and say you want auto-renew turned off.

The terms list this number for turning off auto-renew. Use the same 6-day cutoff so the next box is not already in motion.

How to know it worked

  • The terms say to email caninecare@ollie.com, or to call to turn off auto-renew. They do not describe a confirmation email. Keep the reply or ask the agent to confirm it.
  • Benefits last until the end of the term you already paid, then they expire.
  • A plan change needs 24 hours. A cancellation needs 6 days before the next delivery if you want to avoid another box.

Watch out for

  • Ollie renews on the day the current period ends and charges the card that day, unless you cancel or turn off auto-renew.
  • Cancel at least 6 days before the next scheduled delivery. Inside that window, a box can still be delivered after you cancel.
  • A discounted period renews at the regular price from the day you subscribed, unless you cancel before the discount ends.
  • If you do not cancel or turn off auto-renew in the time given in a price-change notice, the plan renews at the new price.
  • The price is the one on the site the day you became a member. Ollie can change prices on notice and does not refund a later price drop.

Ollie refunds

  • Fees charged before the cancellation takes effect are not refunded, in whole or in part. Unused days in the current term are not pro-rated.
  • The money-back guarantee applies only to the starter box. A later box you do not want is not refunded, unless Ollie shipped it to you in error.
  • Ollie does not accept returns.
  • Ask for a starter-box review in the same email as the cancellation. Cancelling does not refund a later box.

Sources · checked 26 October 2026

If it did not work

No confirmation email? Then it didn't happen.

Our letter comes with a receipt. This is when it is worth having us do it.

Have us cancel Ollie

  • You cannot log in, or do not remember the email

    The notice goes to Ollie Pets in your name and address. No login, no password.

  • You cancelled inside 6 days of the next box

    The notice dates the cancellation. The terms say a cancel inside 6 days of delivery can still be followed by that box.

  • You were charged after cancelling

    The dated notice and proof of delivery are what your bank asks for when you dispute the charge.

  • You wanted a refund of a box after the starter box

    The notice records the cancel date. The terms limit the money-back guarantee to the starter box, and they say later unwanted boxes are not refunded unless shipped in error.

  • You would rather not chase support

    We post and email the notice, then follow up with Ollie until they confirm. If they never do, you get your money back.

What happens next

Two minutes from you. We do the rest.

These are the real emails from one cancellation. 15 days from form to their confirmation.

Our email saying the letter has been delivered, with a four-step progress bar
Our update, Oct 6
The company's email confirming the account has been cancelled and no further charges will be made
Their reply, Oct 8
  1. Sep 23

    Requested

    “Your VS cancellation is with us.”

  2. Sep 28

    Printed

    “Your VS letter is being printed.”

  3. Sep 28

    Shipped

    “Your VS letter is in the post.”

  4. Oct 6

    Delivered

    “Your VS letter has been delivered.”

  5. Oct 8

    Confirmed by VS

    “Your VS account has been cancelled successfully.”

Every email is dated. If they don't reply, we follow up. If a charge appears later, this is the record your bank will ask for.

Cancelling Ollie

What people ask about Ollie.

How do I cancel Ollie?

Email caninecare@ollie.com and say you want the subscription cancelled. Or call 844-88-OLLIE (65543), Monday to Friday 9 AM to 7 PM ET and Saturday to Sunday 10 AM to 7 PM ET, and ask them to turn off auto-renew. Do it at least 6 days before the next delivery.

I cancelled and another box is coming. Why?

Ollie says you need to cancel 6 days before the next scheduled delivery to avoid a box after the cancel. It also says it needs a reasonable amount of time to process the request. A box already in that window can still ship.

Will Ollie refund the box?

Fees already charged are not refunded, and unused days are not pro-rated. The money-back guarantee is only for the starter box. Later boxes are not refunded unless Ollie shipped them by mistake.

What is the difference between a plan change and a cancel?

A recurring change has to be in at least 24 hours before it takes effect. A cancellation has a 6-day cutoff before the next delivery if you want to stop that box.

Can you cancel Ollie without me logging in?

Yes. The notice goes to Ollie in writing, so it does not depend on you reaching a cancel button inside your account. A lost password or a locked account does not stop it.

Does the letter ask them to delete my data?

Yes. It asks the company to erase the personal data it holds on you where it has no lawful reason to keep it, and to confirm in writing once it has.

Also cancelled here

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