How to cancel Partners Coffee

Cancel in the subscription portal

You are at least 48 hours before the next billing date.

1. 01Log in on the website, the mobile site, or the app.
2. 02Open the subscription portal and cancel.

The subscriptions page also says you can cancel by text. It does not print the keyword. A skip, a delay, or a swap is not a cancel.

Email for help cancelling

The portal will not go through.

1. 01Email help@partnerscoffee.com.
2. 02Say you want the subscription cancelled, and give the email on the account.
3. 03Send it at least 48 hours before the next billing date.

Questions can also go to hello@partnerscoffee.com. That inbox is listed as Monday to Friday, 9 a.m. to 5 p.m. ET.

How to know it worked

• —You get a text and an email 3 days before the order date, again when it processes, and again when it ships.
• —Subscription orders ship free. While you are subscribed, one-time orders ship free too.
• —They say subscription shipping can be as fast as the same day.
• —A cancel inside 48 hours of the billing date does not stop that cycle.

Watch out for

• —Ground coffee cannot be returned, exchanged, or refunded.
• —A one-time order often ships the same day. They usually cannot change or cancel it after you pay.
• —A damaged bag needs an email to help@partnerscoffee.com with a photo. Do not throw it out until they review it. The fix is a replacement or store credit.
• —Eligible returns are store credit, not cash, except where the law requires cash.
• —Mail goes to Partners Coffee, 1115 Flushing Avenue, Brooklyn, NY 11237.

Partners Coffee refunds

• —They do not take subscription orders back, unless the coffee is damaged, missing, or otherwise covered by the refund policy.
• —A cancel stops the next cycle only if it is in 48 hours before the billing date. It does not refund a charge that already happened.