How to cancel Optery

Cancel on the account page

Optery is set to renew.

1. 01Open https://app.optery.com/account.
2. 02Go to Plans & Billing and cancel the subscription.

Do it before the term ends. They keep charging until they confirm they got the notice. A charge already sent still stands. You keep the plan until the term you paid ends. It does not renew. There is no partial refund of that term, and they do not refund fees already paid except where the terms say so. The refund details are on the help desk, not in the terms. An app-store plan is cancelled in that store, and that store handles the refund. A trial must be stopped before it ends or they charge the paid plan. If a trial cancel is still charged, email support@optery.com. They can also delete the account if you email that address. A price or terms change is emailed at least 30 days ahead. If you do not agree, cancel before it starts. The terms also print extra cancel rules for some countries. Those are not the US steps above.

Mail a notice

You want it on paper.

1. 01Write that you are cancelling, and include the email on the account.
2. 02Mail it to 2261 Market Street, STE 86983, San Francisco, CA 94114.

The terms list that street as the physical address and as the place to mail an arbitration opt-out, postmarked within 30 days of first accepting the terms. Cancel on the account page as well.

How to know it worked

• —A cancel before the term ends stops the next renewal.
• —Access lasts until the end of the term you already paid.

Watch out for

• —They may start removal requests as soon as the account is on. A short cooling-off refund in some countries can be reduced by work already done.
• —They can end a yearly plan for a serious reason, including breaking the terms.

Optery refunds

• —Fees already paid are not refunded, and there is no partial refund of the current term, except where the terms say otherwise.
• —The help desk has the refund policy. The terms do not reprint it.