Do it yourself
Cancel Ring yourself
TLDR: On ring.com, open Plan and confirm the cancellation, which cannot be done in the Ring app. Download videos first, because recordings go away, and the period you already paid is not refunded.
Cancel on ring.com
Ring.com bills the plan.
- 01Sign in at ring.com.
- 02Select Plan at the top.
- 03Select the plan you want to cancel.
- 04Confirm the cancellation.
Download any videos you want before you cancel. Ring says you lose access to recorded videos when you cancel.
If Amazon bills the plan
The subscription is still on Amazon.com.
- 01Sign in at ring.com.
- 02Click Plans, then Move Now.
- 03Enter a payment method for ring.com if asked.
- 04Click Bill Subscription on ring.com.
Ring says the Amazon subscription cancels when you move it. Then cancel the ring.com plan if you do not want that one to continue. You can mail a cancellation instead of moving.
Cancel by mail
You want the written request Ring's terms allow.
- 01Write that you want the Ring subscription cancelled.
- 02Mail it to Ring LLC, Attn: Customer Service, 12515 Cerise Ave, Hawthorne, CA 90250.
The terms say cancellation or refund requests go to Ring Customer Support or to that address.
How to know it worked
- The plan and its add-ons stop at the end of the billing period and do not renew.
- You keep the plan's benefits until that billing period ends.
- Ring says you lose access to recorded videos when you cancel, so download them first. Past recordings cannot be restored.
Watch out for
- Ring Solo is $4.99 a month or $49.99 a year for one device. Ring Multi is $9.99 a month or $99.99 a year for all devices at one location. Ring Pro is $19.99 a month or $199.99 a year. Virtual Security Guard is $99.00 a month.
- You can only subscribe on ring.com. Ring does not sell plans in the Ring app.
- Plans auto-renew until cancelled. One device or one location is covered per plan. A second address needs its own plan.
- A free 30-day trial of Ring Protect starts when you first set up a doorbell, camera, or alarm, unless that location already has a plan. Some stores offer a different trial length.
- If you subscribe during a trial, Ring says you are charged after the trial ends. The plan then auto-renews until you cancel.
- You cannot manage the Ring subscription in the Ring app. Payment methods are managed on ring.com.
- Ring says it does not accept cash, check, or money order for a plan. Payments mailed that way are returned.
Ring refunds
- Ring's cancel article says refunds are not available for subscription cancellations unless the law requires one.
- Cancelling stops the next renewal. It does not refund the period you already paid.
- If you move an Amazon.com subscription to ring.com, Ring says you may get a prorated refund from Amazon if you are eligible.
- A refund request can be mailed to the same Hawthorne address as a cancellation.
