Do it yourself
Cancel Zander yourself
TLDR: Call 1-800-356-4282, tell Zander you are ending the agreement, and ask them to close the account, though they do not name a button. An annual commitment and the first month are not refunded, and other time paid ahead can be refunded pro-rata after they keep the first month.
Tell Zander to close the account
You enrolled in the identity-theft plan.
- 01Tell Zander you are ending the agreement, and ask them to close the account.
- 02Call 1-800-356-4282. The identity-theft terms page and the website terms both print that number with the Nashville address.
- 03Website comments go to info@zanderins.com. Technical notes about the website go to webmaster@zanderins.com.
The identity terms say you end the agreement by notifying them and closing the accounts, where they have made that option available. They do not name a cancel button. The identity terms page is dated September 22, 2017.
Mail the notice
You want it on paper.
- 01Write that you are cancelling Zander Identity Theft Solutions and closing the account. Include your name and the email on the account.
- 02Mail it to Zander Insurance Group, 6213 Charlotte Pike, Nashville, TN 37209.
How to know it worked
- The plan renews monthly or yearly, at the rate you agreed to, until you tell them to cancel.
- The billing section says that when the account is cancelled it is turned off, and you cannot log in or use the service.
- They can update an expiring card on their own.
Watch out for
- You pick monthly or yearly when you enroll. The fee is the rate you agreed to at purchase.
- An annual commitment you agreed to is not refunded. The first month and any start-up cost are not refunded either.
Zander refunds
- If you paid ahead for more than one month, and it is not an annual commitment, they refund the unused time on a pro-rata basis, after they keep the first month and any start-up cost.
- If Zander ends the service without a reason, they refund the unused part of fees you already paid them.
Sources · checked 28 October 2026

