Do it yourself
Cancel Pictory yourself
TLDR: Cancel the plan before the renewal date, though the terms do not print the button. It stays on until the billing period ends, and fees are not refunded, including unused time.
Cancel before the renewal
Pictory is set to renew.
- 01Cancel the subscription before the renewal date.
The terms do not print the button. A paid plan bills monthly or yearly, in advance, and renews on its own unless you cancel first. The cancel takes effect at the end of the current period. You keep access until then. That period is not refunded, and a plan change is not credited. A free trial is one example they give of 14 days. Ending the account is a separate step. They say to email them at least 30 days before you want the account to end, but that email was not printed in plain text. If they end access and you did not break the rules, you may get a share of the current billing cycle back.
Mail a notice
You want it on paper.
- 01Write that you are cancelling, and include the email on the account.
- 02Mail it to Pictory Corp, 22722 29th Dr SE West, Suite 100, Bothell, WA 98021.
The terms print that street for contact and for notices. Give 30 days if you are ending the account itself.
How to know it worked
- A subscription cancel takes effect at the end of the current billing period.
- You keep access until then.
Watch out for
- The account-cancel email was not printed in plain text.
- Ending the account asks for 30 days’ notice. Ending the subscription is described as taking effect at the end of the period.
Pictory refunds
- Fees are not refunded, including a partial period, unused time, or a plan change, unless the law requires it or a separate written agreement says so.
- If they end access and you did not break the rules, you may get a share of the current billing cycle back.
Sources · checked 29 October 2026
