Do it yourself
Cancel Prezi yourself
TLDR: Cancel the recurring payment in account details, or give written notice at least 30 days before a yearly renewal. A later notice still owes the next year, and starting a trial waives a refund.
Cancel the recurring payment
Prezi is set to renew.
- 01Log in and open the account details.
- 02Cancel the recurring payment.
You can also contact Prezi customer support. The terms do not print that support email. A business plan starts as one year and then renews one year at a time. Written notice not to renew has to arrive at least 30 days before the year ends. Miss that and the next year is owed. A trial is 14 days unless they say otherwise in writing. Starting a trial waives a refund. At the end of the trial it becomes a paid plan, or it ends.
Mail a 30-day notice
You want the non-renewal in writing.
- 01Write that you do not want the plan to renew, and include the email on the account.
- 02Mail it to Prezi Inc., 2041 East Street, PMB610, Concord, CA 94520.
Send it so it arrives at least 30 days before the year ends. Also cancel in the account.
How to know it worked
- Notice at least 30 days before the year ends stops the next year.
- A later notice still owes the renewal.
Watch out for
- A trial becomes a paid plan unless it ends instead.
Prezi refunds
- Starting a trial waives a refund.
Sources · checked 29 October 2026
