Do it yourself
Cancel Restream yourself
TLDR: Open Chat and ask them to cancel, or email billing@restream.io from the email on the account. Closing the account can delete saved channels, prepaid unused fees are not refunded, and a prepaid plan closes right away unless you ask it to end when the paid period ends.
Cancel in chat or by email
Restream is set to renew.
- 01Log in, open Chat, and ask them to cancel.
- 02Or email billing@restream.io from the email on the Restream account and say to cancel.
An email from a different address is not the official cancel, though they may accept it so a pending charge does not hit. A prepaid plan or a plan with a minimum term closes right away unless you say to close it at the end of that term. If the plan’s own description required advance notice, it closes at the end of that notice. Saved content and channels are deleted. Passwords for the connected social accounts are deleted too. Moving to a cheaper monthly plan is not refunded or credited. A trial ends if you let it expire and do not sign in again.
Mail a notice
You want it on paper.
- 01Write that you are cancelling, and include the email on the account.
- 02Mail it to Restream Live Streaming, Inc., 515 Congress Ave, Suite 1050, Austin, TX 78701.
Also email billing@restream.io from the account email, or use the chat, so the cancel is official.
How to know it worked
- They close the account after they process the chat or the email from the account address.
- A prepaid plan closes right away unless you ask for it to end at the end of the paid period.
Watch out for
- Saved channels and content are removed when the account closes.
Restream refunds
- Closing the account does not refund prepaid unused fees.
- They may refund if the network was down for at least 72 hours straight, or if support could not fix an access problem within 7 days after you reported it.
Sources · checked 29 October 2026

