Do it yourself
Cancel QuickBooks yourself
TLDR: If Intuit billed you, open Products and billing and select Cancel, or cancel in Apple or Google Play if they billed you. You keep access until the period you paid ends, and a partial period is not refunded.
Cancel a plan bought from Intuit
You subscribed to QuickBooks Online on the web, directly from Intuit.
- 01Sign in to the Intuit Account Manager.
- 02Select Products & billing, then your company name.
- 03Find QuickBooks Online and select Cancel.
- 04Follow the on-screen steps until you get a confirmation.
You can also sign in, type cancel in the Assistant panel, select Cancel subscription, and follow the steps.
Cancel an App Store plan
You bought QuickBooks Online through the Apple App Store on an iPhone or iPad.
- 01Open your Apple subscriptions and cancel QuickBooks there.
- 02Intuit's help article says to follow Apple's own cancel steps.
Cancel a Google Play plan
You bought QuickBooks Online through the Google Play Store.
- 01Open Google Play subscriptions and cancel QuickBooks there.
- 02Intuit says this cannot be done inside the QuickBooks mobile app.
Cancel Advanced or Intuit Enterprise Suite
You use QuickBooks Online Advanced or Intuit Enterprise Suite.
- 01Contact your account manager.
- 02Ask them to cancel the contract and to confirm the end date in writing.
How to know it worked
- A plan bought from Intuit shows a confirmation after the cancellation goes through.
- Keep that confirmation. If you do not see it, the cancellation did not finish.
- Inside the period you already paid, the subscription page offers Resume subscription. Outside that period, Intuit says you resubscribe from the website.
Watch out for
- The pricing page lists Simple Start at $38 a month, Essentials at $85, Plus at $140, and Advanced at $340. It shows $19, $42.50, $70, and $170 beside those prices, and it marks Simple Start and Essentials as 50% off for 3 months.
- The pricing page says there is no annual contract and you can cancel anytime. The terms say a cancellation takes effect the day after the last day of the current period, and you keep access until then.
- Intuit can change the renewal price with notice. The new price starts at the next period. Cancel before that date if you do not want it.
- Annual plans get a reminder 30 to 60 days before the term ends.
- Removing the QuickBooks app leaves the subscription in place. Cancel it where you bought it.
- A suspended subscription has to be reactivated before you can cancel it. Intuit also cancels it after three failed charges.
- If this is your only QuickBooks Online subscription, you get read-only access to the data for one year. After that, you resubscribe to see it. Keep one subscription on the same login if you want read-only access to stay.
- Phone support comes with Simple Start and above, including the 30-day trial, while the subscription is current. The pricing page does not list the support number. Sales is 1-844-344-3068, Monday to Friday, 5 AM to 6 PM PT.
QuickBooks refunds
- The terms say you may cancel at any time and you may not receive a refund.
- They also say Intuit does not provide refunds or credits for a cancellation or for a partial period.
- Cancelling QuickBooks Online ends Intuit Expert services, and the terms say that happens without a refund.
Sources · checked 24 October 2026

