How to cancel ReadingIQ

Cancel in the Parent Section

You pay ReadingIQ directly.

1. 01Sign in.
2. 02Open the Parent Section.
3. 03Cancel the subscription there.

The site does not list the clicks inside that section. A family account is cancelled in the Parent Section. A school account uses the Teacher Dashboard. The monthly offer says cancel in the first month to avoid being charged. The annual offer says cancel in the Parent Section to avoid future charges.

Call

You want a person.

1. 01Call +1-800-633-3331.

That number is on the privacy contact block. No hours are printed. Privacy email is privacy@aofl.com.

Mail a notice

You want it on paper.

1. 01Write that you are cancelling, and include the email on the account.
2. 02Mail it to Age of Learning, Inc., Attention: Legal Department, P.O. Box 230, Glendale, CA 91209.

The ReadingIQ privacy policy labels that box as the mailing address for questions, complaints, or issues about the policy or a child's information. A data privacy officer is listed at 101 N. Brand Blvd., Suite 700, Glendale, CA 91203, and at DPO@aofl.com. The box is the line labeled mailing address.

How to know it worked

• —A monthly plan is not charged if you cancel in the free first month.
• —An annual plan is charged $39.99 now. Cancelling avoids later charges. The pages do not say the $39.99 comes back.

Watch out for

• —After a free first month, the plan is $7.99 a month until you cancel.
• —The annual plan is $39.99 a year until you cancel. The page calls that 58% off the monthly price.
• —If a cancelled family account sits unused for 24 months, they delete the personal information in active databases. They do not promise the progress will still be there if you come back. The email, the child's birth year, the number of children, and the subscription price and length can be kept for 5 years.

ReadingIQ refunds

• —The subscription pages do not say a charge already taken is refunded.