Do it yourself
Cancel Shortform yourself
TLDR: Cancel on the Billing page, or email help@shortform.com, and a plan bought through someone else is cancelled with them. Paid access lasts through the period you paid, then it becomes free, and a partial period is not refunded.
Cancel on the Billing page
You pay Shortform directly.
- 01Log in.
- 02Open the Billing page.
- 03Cancel the plan there. The terms do not name the button.
You can also email help@shortform.com. A plan bought through someone else is cancelled with them. The cancel starts the day after the current period ends. You then drop to the free service. A free trial becomes a paid plan unless you cancel before the trial ends. People in a household that already has, or recently had, a membership are not eligible for a trial.
Mail a complaint
You want it on paper. The terms say to write here.
- 01Include your name, address, the email on the account, and that you are cancelling.
- 02Mail it to Shortform, Inc., 16192 Coastal Hwy, Lewes, DE 19958.
The pricing page, and the bottom of the terms, also print 1449 S. Michigan Ave, Ste 13130, Chicago, IL 60605. The complaint block uses Lewes. An arbitration opt-out is a different letter to the same Lewes street, within 30 days of accepting the dispute section, and it has to say you are opting out.
How to know it worked
- Paid access lasts through the period you already paid. Then it becomes free.
- A renewal is the same length, at the price then in effect, unless you cancel first.
Watch out for
- They can change the price at any time. Payments are in US dollars. They add sales tax when they decide it is required.
- Cards they accept are Visa, Mastercard, American Express, and Discover.
Shortform refunds
- They do not refund or credit a partial period.
- They may still refund or discount a charge if they choose. Doing it once does not mean they will do it again.
Sources · checked 28 October 2026
