Do it yourself
Cancel Rosetta Stone yourself
TLDR: Click Cancel subscription, or turn off auto-renewal in My Account on an older plan, or cancel in Apple or Google Play if they billed you. You keep access until the term ends, and the rest of that term is not refunded.
Cancel a Sapphire subscription
You bought the current Rosetta Stone subscription on the Rosetta Stone website.
- 01Log in to Rosetta Stone Sapphire in a web browser.
- 02Click or tap the profile icon at the top right and open Account settings.
- 03Select Manage subscription.
- 04Click Cancel subscription.
Turn off auto-renewal on an older plan
You bought directly from Rosetta Stone and your account still uses My Account.
- 01Sign in on a computer. Rosetta Stone says this cancel path is not in the mobile app or on the mobile website.
- 02On the top toolbar, click your learning language and choose My Account.
- 03Under Your products, select Turn off Auto Renewal.
If you have more than one language, pick that language first. My Account shows one language subscription at a time.
Cancel through customer service
You cannot find the cancel control, or you want a person to do it.
- 01The terms say to cancel by contacting customer service at support.rosettastone.com.
- 02The memberships page lists membership@rosettastone.com and 1-800-767-3882 (1-800-ROSETTA) for that team.
- 03Give the email on the account.
Cancel an App Store subscription
You subscribed in the Apple App Store.
- 01On the device, open Settings and select your Apple ID.
- 02Tap Subscriptions, then Rosetta Stone.
- 03Use the options there to manage the subscription. Rosetta Stone says to contact Apple with further questions.
Cancel a Google Play subscription
You subscribed in the Google Play Store.
- 01Open the Google Play Store app and tap your profile image.
- 02Select Payments & Subscriptions, then Subscriptions, then Rosetta Stone.
- 03Use the options there to manage the subscription. Rosetta Stone says to contact Google Play with further questions.
How to know it worked
- A direct subscription keeps access until the end of the current term. It does not renew after that.
- The terms say cancelling does not refund the rest of the current term.
- App subscriptions are managed by Apple or Google. Turning off renewal on the Rosetta Stone website does not change those.
Watch out for
- The plans page lists a monthly subscription at $19.99 a month, billed monthly, and a yearly subscription at $13.25 a month, billed yearly as $159.
- The terms say a subscription renews for the same length at the then-current fee. A discount on the first term does not apply to the renewal. One-month and 12-month app subscriptions renew at the full retail price then in effect, plus tax.
- A lifetime purchase is a one-time license. Rosetta Stone says it lasts while the products you bought are still available and supported, and it cannot be transferred. It is not an auto-renewing subscription.
- PayPal and Google Pay are payment methods on a direct purchase. They are not a separate App Store subscription.
- A gift subscription expires unless the recipient renews it. Gift codes expire 365 days after purchase if they are not redeemed.
Rosetta Stone refunds
- The terms say a product bought directly from Rosetta Stone online can be returned for a refund of the purchase price within 14 days of the purchase date.
- That 14-day window does not cover add-ons such as extra tutoring sessions. Tutoring credits are refundable within 14 days only if every credit is still unused.
- Cancelling a subscription does not refund the rest of the current term.
- The memberships page says to email membership@rosettastone.com or call 1-800-767-3882 and give the email or order number. A store purchase follows that store's return rules.
