Do it yourself
Cancel Skool yourself
TLDR: For a community you pay to join, open Manage membership in Settings, and for a group you run, open Billing and click Cancel Subscription, or email help@skool.com. A member stays until the cycle ends, a group stays until the period ends and is then archived, and Hobby or Pro fees are not refunded.
Cancel a paid community
You pay a group to be a member, and Skool billed you.
- 01On the website, click your profile picture at the upper right, then Settings.
- 02On the Communities tab, click Settings next to the group.
- 03Click Manage membership and finish the cancellation.
In the app, open the three-dots menu, then Group Settings, then Manage Membership. The payment terms also say you can click cancel subscription in the memberships tab, email the group admin, or email help@skool.com. You are removed at the end of the billing cycle. They recommend cancelling at least 24 hours before the next bill. If the group charged you outside Skool, ask that admin. Leaving the group does not cancel an off-platform charge.
Cancel a Hobby or Pro plan
You pay Skool to run a group.
- 01Sign in, open Settings, then Billing, then Cancel Subscription.
- 02Or email help@skool.com and ask them to cancel.
You keep the group through the end of the billing period. After that it is archived. Current content stays read-only, and you cannot add new content.
Mail a notice
Email did not settle an account question.
- 01Write that you are cancelling, and include the email on the account.
- 02Mail it to SKOOL.COM, Inc., 111 Main St., El Segundo, CA 90245.
The terms say to mail that address if an account question is still open 15 business days after you first email or call support. The same street is the contact address at the end of the terms. An arbitration demand uses a different Dover address. A cancellation is not an arbitration demand.
How to know it worked
- A member stays in the group until the billing cycle ends, then leaves. No further charge is taken for that community.
- A group owner keeps access until the billing period ends.
Watch out for
- Hobby and Pro are recurring plans after a 14-day free trial. Cancel before the trial ends if you do not want the first paid bill.
- Memberships renew for the same length of time until you cancel. A price increase, a declined card, or a cancel stops that renewal.
- Cancelling does not by itself refund the last charge.
Skool refunds
- For a community membership, refund rules are set by the group admin. Ask them in Skool chat or at the group’s support email. If they refund you, the help page says it usually takes 7 to 10 business days.
- For a Hobby or Pro plan, the payment article says fees are not refunded, including unused time. Cancel to stop the next bill.
Sources · checked 28 October 2026
