EndSubscription
Checked 28 October 2026

How to cancel Scentbird

Scentbird, Inc. runs Scentbird in the US, from Somerset, New Jersey. You can cancel it yourself, or hand it to us for a small fee and stop thinking about it.

We cancel it for you

$14.95once

Hand it off. Forget about it.

Give us two minutes of details and it is off your plate. We deal with Scentbird so you don't have to.

  • No logging in, no support chats, no hold music
  • We email and post the notice, then chase Scentbird until they confirm
  • Dated proof of delivery, in case they ever charge you again
  • Your money back if Scentbird never cancels
Cancel Scentbird for me

Do it yourself

Free

Every step is on you. You will need to:

  • Research all the details on how to cancel
  • Find the cancel option in your account
  • Finish every screen until it says done
  • Follow through until you get refunded
See the steps

Your notice

Have us cancel Scentbird

Fill out one short form. We mail an official termination letter to Scentbird's verified address, email it to them too, and follow up until it's cancelled.

US addresses only for now.

  • No subscription
  • No account needed
  • Satisfaction guaranteed

Your cancellation notice

Scentbird, Inc.401 Cottontail LNSomerset, NJ, 08873USA

Formal notice of cancellation

Dear Sir or Madam,

I am writing to give formal notice that I am cancelling the Scentbird subscription held in my name, effective from the date of this letter.

Account details

Name
[Full name]
Address
[Address]
Email
[Email address]

Please treat this as written notice under your terms of service. Stop all further billing from this date and remove any stored payment details.

Please confirm the cancellation in writing to the email above, and erase the personal data you hold on me where you have no lawful basis to keep it.

Yours faithfully,

[Full name]

Do it yourself

Cancel Scentbird yourself

TLDR: Email support@scentbird.com to stop the fragrance plan, and cancel an add-on separately under Manage Subscription. A month-to-month plan stops once support processes it, and a prepaid 3-, 6-, or 12-month plan keeps shipping until that term ends and is not refunded.

Cancel the fragrance plan

You want the monthly fragrance, or a 3-, 6-, or 12-month plan, to stop renewing.

  1. 01Open the Scentbird Help Center and contact the Customer Experience team.
  2. 02Or email support@scentbird.com and say you want automatic renewal stopped.
  3. 03Give the email on the account.

Scentbird says it will try to process the request within seven business days. A 3-, 6-, or 12-month plan keeps shipping until that prepaid term ends, and it is not refunded.

Cancel an add-on only

You want to keep the fragrance and stop Candle Club, Sample Duo, Car Scent, or a case subscription.

  1. 01Sign in at scentbird.com.
  2. 02Open Manage Subscription.
  3. 03Cancel that add-on.

Cancelling an add-on leaves the fragrance on. Cancelling the fragrance cancels every add-on.

How to know it worked

  • A month-to-month fragrance plan stops renewing once customer support processes the request.
  • A prepaid 3-, 6-, or 12-month plan runs to the end of the term. You keep getting shipments, and you do not get that prepaid fee back.
  • Scentbird says it tries to process the request within seven business days.

Watch out for

  • The terms do not publish a dollar price. The price is the one on the site when you order.
  • You cannot skip one add-on by itself. If you skip a month of the fragrance plan, the add-ons skip that month too.
  • A gift subscription of 3, 6, or 12 months does not renew, cannot be cancelled, and the prepaid fee is not refunded.
  • If a delivery fails because the address is wrong, the product can be discarded and is not refunded.
  • Scentbird ships in the US, Canada, and the UK. It does not ship to US territories or APO, FPO, or DPO addresses. Candle Club is US and Canada only.

Scentbird refunds

  • Subscription items are not refundable and cannot be returned, except a product that arrives damaged or defective. That can be exchanged within 30 days of delivery.
  • A prepaid multi-month plan is not refunded when you cancel. Shipments continue through the end of the term.
  • Gift subscriptions are not refunded.

Sources · checked 28 October 2026

If it did not work

No confirmation email? Then it didn't happen.

Our letter comes with a receipt. This is when it is worth having us do it.

Have us cancel Scentbird

  • You cannot log in, or do not remember the email

    The notice goes to Scentbird in your name and address. No login, no password.

  • You cancelled an add-on and the fragrance kept coming

    The notice cancels the fragrance plan. Cancelling Candle Club or another add-on leaves the fragrance on.

  • You cancelled a 6-month plan and another bottle arrived

    The notice is the request date. The terms say a prepaid plan keeps shipping until the term ends.

  • You were charged after cancelling

    The dated notice and proof of delivery are what your bank asks for when you dispute the charge.

  • You would rather not chase support

    We post and email the notice, then follow up with Scentbird until they confirm. If they never do, you get your money back.

What happens next

Two minutes from you. We do the rest.

These are the real emails from one cancellation. 15 days from form to their confirmation.

Our email saying the letter has been delivered, with a four-step progress bar
Our update, Oct 6
The company's email confirming the account has been cancelled and no further charges will be made
Their reply, Oct 8
  1. Sep 23

    Requested

    “Your VS cancellation is with us.”

  2. Sep 28

    Printed

    “Your VS letter is being printed.”

  3. Sep 28

    Shipped

    “Your VS letter is in the post.”

  4. Oct 6

    Delivered

    “Your VS letter has been delivered.”

  5. Oct 8

    Confirmed by VS

    “Your VS account has been cancelled successfully.”

Every email is dated. If they don't reply, we follow up. If a charge appears later, this is the record your bank will ask for.

Cancelling Scentbird

What people ask about Scentbird.

How do I cancel Scentbird?

Contact the Customer Experience team through the Help Center, or email support@scentbird.com. They say they try to process it within seven business days. A prepaid 3-, 6-, or 12-month plan keeps shipping until that term ends.

If I cancel Scentbird, do the candles stop too?

Yes. Cancelling the fragrance subscription cancels Candle Club and the other add-ons. Cancelling only an add-on leaves the fragrance on.

Where do I write to Scentbird?

The terms list Scentbird, Inc. at 401 Cottontail LN, Somerset, NJ 08873, USA. Support email is support@scentbird.com.

Can you cancel Scentbird without me logging in?

Yes. The notice goes to Scentbird in writing, so it does not depend on you reaching a cancel button inside your account. A lost password or a locked account does not stop it.

Does the letter ask them to delete my data?

Yes. It asks the company to erase the personal data it holds on you where it has no lawful reason to keep it, and to confirm in writing once it has.

Also cancelled here

Cancel another subscription.

Hand Scentbird off to us$14.95 once · we handle the rest

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