How to cancel VINSeeker

Cancel from your dashboard

You have access to the email you used when you ordered. The contact page says this does not need a password.

1. 01Go to the VINSeeker login page.
2. 02Enter the email address you used when you ordered.
3. 03Enter the one-time code from your inbox.
4. 04Open the subscription or billing section.
5. 05Choose cancel and follow the steps on the screen.

No code? Check spam and promotions before you request another.

Cancel by phone

You would rather call. The contact page says this does not need a password.

1. 01Call 888-564-8057, or the support number in your order confirmation email.
2. 02Have your order ID ready. It is near the top of that email.
3. 03Confirm the email or the payment method on the account if they ask.

The contact page says support is available 24/7. The terms say the support centers are open from 9 AM to 5 PM EST Monday through Friday.

Cancel by email

You want a written request. The contact page says this does not need a password.

1. 01Email support@vinseeker.com, ideally from the address on the account.
2. 02Include your order ID and the email you used when you ordered.
3. 03Include the last four digits of the card, or your PayPal email.
4. 04State clearly that you want the subscription cancelled.

How to know it worked

• —The contact page says cancelling stops future renewals.
• —It does not automatically refund a payment that has already been taken.
• —The terms say you still owe the current subscription through the end of that period, and any bill already incurred.

Watch out for

• —If a payment does not go through, the terms let VINSeeker try again, and add $0.97 for each unsuccessful attempt.
• —The terms say VINSeeker can change the price, the billing frequency, or the number of reports in the plan. Cancel if you do not agree.
• —Cancelling does not erase the charge for the period you are already in.

VINSeeker refunds

• —The contact page says VINSeeker offers a satisfaction guarantee. Contact them with the order ID, the date of the charge, and the amount.
• —The terms say refunds are considered case by case, and that you are typically limited to one refund per subscription.
• —Ask by calling 888-564-8057. The terms say a refund can take up to thirty days to appear, depending on the bank.
• —Talk to VINSeeker before you dispute the charge with your bank. The contact page says a dispute can stop them from issuing a refund while it is reviewed.