Do it yourself
Cancel Whitepages yourself
TLDR: Cancel auto-renew in account settings, though the terms do not name the button. You keep paid content until the billing period ends, not using the searches does not stop the bill, and there is no refund for a partial month.
Turn off auto-renew in account settings
Whitepages bills a subscription.
- 01Log in.
- 02Open account settings.
- 03Cancel auto-renew.
The terms do not name the button. You keep paid content until the end of the billing period, then the plan ends. A month is a calendar month, such as May 15 to June 15, or January 30 to February 28. They bill at the start of the paying part of the term and again each period until you cancel. A plan bought with Google Play, or another store, is cancelled in that store, including during a trial. A one-time compiled report is not the subscription. Those are not refunded. Within 30 days they may give you another search instead. Credits last one calendar month and are not refunded except where the law requires it. A card check of $1 is refunded within 24 hours. Questions about an iPhone app go to mobilesupport@whitepages.com.
Mail a notice
You want it on paper.
- 01Write that you are cancelling auto-renew, and include the email on the account.
- 02Mail it to Whitepages, Inc., Attn: Legal Department, 720 Seneca St, Ste 107 #755, Seattle, WA 98101.
The terms say a dispute notice goes to that street. An iPhone app complaint can go to the Whitepages iOS Application Team at the same street. Cancel in account settings as well.
How to know it worked
- The plan ends at the close of the current billing period.
- You keep paid content until then.
Watch out for
- Not using the searches does not stop the bill.
- An app lookup subscription bills every month even if you do not search.
Whitepages refunds
- There is no refund or credit for a partial month or for unused paid content.
- A one-time report is not refunded.
Sources · checked 29 October 2026

