Do it yourself
Cancel Sprout Social yourself
TLDR: The account owner cancels on the billing page, or emails successteam@sproutsocial.com at least 30 days ahead if the plan is a year billed every month. A monthly or yearly in-app cancel keeps access until the next charge date, and unused prepaid time is not refunded.
Cancel on the billing page
The plan is paid monthly, or paid once a year, inside the app.
- 01Sign in as the account owner.
- 02Open the billing page and cancel.
A monthly plan stays on until the next monthly charge date, and that leftover time is not refunded. A yearly plan paid once a year stays on until the next yearly charge date if you cancel before that date, and that leftover time is not refunded. A monthly price can change on the next charge date after they tell you. A yearly price can change at renewal. They print a cap of 7% for an invoiced renewal. A failed card or PayPal payment can pause the account until it is paid. You can add a backup card.
Email 30 days ahead
The plan is a year long and billed every month, or they invoice you.
- 01The account owner emails successteam@sproutsocial.com, or the customer success manager.
- 02Send it at least 30 days before the term ends.
The terms print that address as successteam@sproutsocial.com. There is no refund of the time left. They can delete the account and the files within 30 days after it ends, with no notice, and you cannot get them back from Sprout. A cancel for their uncured breach, after 30 days’ written notice, can get a pro-rata refund of unused prepaid fees.
Mail a notice
You want it on paper.
- 01Write that you are cancelling, and include the account owner’s email.
- 02Mail it by registered mail to Sprout Social, Inc., Attention: Legal Department, 131 S. Dearborn, Suite 700, Chicago, IL 60603.
Also email legal@sproutsocial.com. A mailed notice counts two business days after it is mailed. The account owner still has to cancel on the billing page, or send the 30-day email, for the plan type you have.
How to know it worked
- A monthly or yearly in-app cancel keeps access until the next charge date.
- A yearly plan billed monthly needs the email at least 30 days before the term ends.
Watch out for
- Only the current account owner can cancel.
- They can delete the account files within 30 days after it ends.
Sprout Social refunds
- Unused prepaid time is not refunded.
- If they do not fix a material breach within 30 days of written notice, you can end it and get a pro-rata refund of unused prepaid fees.
Sources · checked 29 October 2026
