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Checked 29 October 2026

How to cancel SugarSync

SugarSync, a Ziff Davis company, sells SugarSync in the US, from New York. You can cancel it yourself, or hand it to us for a small fee and stop thinking about it.

We cancel it for you

$14.95once

Hand it off. Forget about it.

Give us two minutes of details and it is off your plate. We deal with SugarSync so you don't have to.

  • No logging in, no support chats, no hold music
  • We email and post the notice, then chase SugarSync until they confirm
  • Dated proof of delivery, in case they ever charge you again
  • Your money back if SugarSync never cancels
Cancel SugarSync for me

Do it yourself

Free

Every step is on you. You will need to:

  • Research all the details on how to cancel
  • Find the cancel option in your account
  • Finish every screen until it says done
  • Follow through until you get refunded
See the steps

Your notice

Have us cancel SugarSync

Fill out one short form. We mail an official termination letter to SugarSync's verified address, email it to them too, and follow up until it's cancelled.

US addresses only for now.

  • No subscription
  • No account needed
  • Satisfaction guaranteed

Your cancellation notice

SugarSync, ATTN: Legal Department114 5th Ave15th FloorNew York, NY, 10011USA

Formal notice of cancellation

Dear Sir or Madam,

I am writing to give formal notice that I am cancelling the SugarSync subscription held in my name, effective from the date of this letter.

Account details

Name
[Full name]
Address
[Address]
Email
[Email address]

Please treat this as written notice under your terms of service. Stop all further billing from this date and remove any stored payment details.

Please confirm the cancellation in writing to the email above, and erase the personal data you hold on me where you have no lawful basis to keep it.

Yours faithfully,

[Full name]

Do it yourself

Cancel SugarSync yourself

TLDR: Contact customer service and cancel before the period ends, and only the admin can cancel a group account, though the terms do not print the phone or email. The cancel takes effect as soon as the process finishes, access stops, and the fee is not refunded.

Contact customer service

SugarSync is set to renew.

  1. 01Contact SugarSync customer service and cancel.

The terms do not print the phone number or the email. Only the admin can cancel a group account. The cancel is effective as soon as that process is finished. You lose access, and you do not get the fee back. A paid plan renews for the same length unless you cancel by the end of the current period. A trial is charged at the end unless you cancel before it ends. If you already had a trial or a paid account, you may not get another trial. A price change needs at least 30 days’ notice, on the site or by email. After you cancel, they may keep the files for a while so you can start again. You cannot get the files once the account is ended.

Mail a notice

You want it on paper.

  1. 01Write that you are cancelling, and include the email on the account.
  2. 02Mail it by certified mail to SugarSync, ATTN: Legal Department, 114 5th Ave, 15th Floor, New York, NY 10011.

A dispute notice goes there. Another line prints SugarSync (a Ziff Davis Company), 114 5th Ave, New York, NY 10011, without the floor. Contact customer service as well so the cancel is finished.

How to know it worked

  • The cancel is effective as soon as the process is finished.
  • Access stops, and the fee is not refunded.

Watch out for

  • You cannot open the files after the account is cancelled.
  • A group account can be cancelled only by the admin.

SugarSync refunds

  • Fees already paid are not refunded.
  • Switching a paid account to a group account can refund a pro-rata share of the fee you already paid, and then they charge the group plan.

Sources · checked 29 October 2026

If it did not work

No confirmation email? Then it didn't happen.

Our letter comes with a receipt. This is when it is worth having us do it.

Have us cancel SugarSync

  • You cannot log in, or do not remember the email

    The notice goes to SugarSync in your name and address. No login, no password.

  • You were charged after cancelling

    The dated notice and proof of delivery are what your bank asks for when you dispute the charge.

  • You would rather not chase support

    We post and email the notice, then follow up with SugarSync until they confirm. If they never do, you get your money back.

What happens next

Two minutes from you. We do the rest.

These are the real emails from one cancellation. 15 days from form to their confirmation.

Our email saying the letter has been delivered, with a four-step progress bar
Our update, Oct 6
The company's email confirming the account has been cancelled and no further charges will be made
Their reply, Oct 8
  1. Sep 23

    Requested

    “Your VS cancellation is with us.”

  2. Sep 28

    Printed

    “Your VS letter is being printed.”

  3. Sep 28

    Shipped

    “Your VS letter is in the post.”

  4. Oct 6

    Delivered

    “Your VS letter has been delivered.”

  5. Oct 8

    Confirmed by VS

    “Your VS account has been cancelled successfully.”

Every email is dated. If they don't reply, we follow up. If a charge appears later, this is the record your bank will ask for.

Cancelling SugarSync

What people ask about SugarSync.

How do I cancel SugarSync?

Contact customer service. The terms do not print the phone or email. Mail for a dispute goes to SugarSync, ATTN: Legal Department, 114 5th Ave, 15th Floor, New York, NY 10011.

Do I keep the rest of the month?

No. Access stops when the cancel is finished, and the fee is not refunded.

Can you cancel SugarSync without me logging in?

Yes. The notice goes to SugarSync in writing, so it does not depend on you reaching a cancel button inside your account. A lost password or a locked account does not stop it.

Does the letter ask them to delete my data?

Yes. It asks the company to erase the personal data it holds on you where it has no lawful reason to keep it, and to confirm in writing once it has.

Also cancelled here

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