Do it yourself
Cancel The CE Shop yourself
TLDR: The pages do not describe a membership that renews by itself. A course can be refunded if you ask within 30 days of purchase, before the course expires, and it is not more than 50% complete. A payment plan is different: the school can charge the card every 30 days, and a missed payment can make the whole remaining balance due.
Ask for a course refund
The course is within 30 days of purchase, has not expired, and is not more than 50% complete.
- 01Call 1-888-827-0777 or email support@theceshop.com.
- 02Ask for a refund of the course.
- 03Send it within 30 days of purchase, before the course expires.
The contact page also lists live chat, and says chat in the lower right is the fastest. Hours there are Monday through Friday, 7 AM to 8 PM CT, and Saturday, 9 AM to 3:30 PM CT. Other lines: mortgage 888.850.0955, appraisal 888.599.5220, wholesale 888.850.0751. The terms list the office as The CE Shop LLC, 5670 Greenwood Plaza Blvd, Suite 340W, Greenwood Village, Colorado 80111, phone 888.850.0889. The contact page prints Suite 340 for that office.
A payment plan keeps charging
The course is on a CE Shop payment plan, not a one-time payment.
- 01Questions about the plan go to 1.888.850.0889 or the contact form.
- 02The terms do not print a cancel button, and they do not say the remaining balance is waived.
The school is authorized to charge the card every 30 days. Each payment can include a $9.99 administrative fee, and that fee is not refunded. A missed payment lets them suspend the course until the past-due amount is paid. If a payment is not made, the full unpaid balance becomes due. You do not get the certificate until the course is paid in full. Promo codes cannot be used with a payment plan. An Affirm plan follows Affirm's terms.
How to know it worked
- A refund of the purchase price requires all three: within 30 days of purchase, before the course expires, and the course not more than 50% complete.
- Exam Prep Edge is refunded if you ask within 30 days of purchase and the initial assessment has not been completed.
- They do not adjust the price of something already purchased.
Watch out for
- The terms do not describe a membership that bills again on its own. The repeating charge they do describe is the payment plan.
- For students who live in, or take live class in, Alabama, Colorado, Georgia, Kansas, Kentucky, Michigan, Ohio, Pennsylvania, Tennessee, or Wisconsin, the state enrollment agreement has the refund and cancellation rules. Those agreements override the general terms.
- A live class can be rescheduled up to 15 calendar days before it starts. One reschedule is free. Another costs 50% of the current retail price. Removal for not taking part can be without a refund.
- eTextbooks are not returnable. A printed book return has to be requested within 7 days, the book undamaged, by phone or chat. You ship it at your cost within 30 days. The return address in the terms is Walsworth return/ The CE Shop, 2024 Hawthorne Ave, St. Joseph, MI 49085.
- Texting STOP to +18332960747 (real estate) or +18339622748 (home inspection) only stops those texts.
The CE Shop refunds
- Course: within 30 days of purchase, before it expires, and not more than 50% complete.
- Exam Prep Edge: within 30 days, and the initial assessment not completed.
- Checkout terms say partial credit is not given, and to use 1-888-827-0777 or support@theceshop.com for a refund or credit-hour request.
- The $9.99 payment-plan fee is not refunded. Interest already accrued on a later-refunded Affirm amount may not be rebated.
Sources · checked 2 November 2026
