Do it yourself
Cancel TrueLearn yourself
TLDR: Open Settings, click Manage Auto-Renewal, and click Cancel at least one day before renewal, or use the Contact Support form. A refund is considered only within 7 days of the purchase or renewal, and not if more than 25 questions have been taken.
Cancel auto-renew
The plan renews by itself.
- 01Sign in.
- 02Open Settings. That page is your subscription page.
- 03Find the auto-renew order and click Manage Auto-Renewal.
- 04Click Cancel.
Another FAQ line says to click the circle with your initials, then Store Account, then Manage Auto-Renew. The terms say a TrueLearn subscription is cancelled with the Contact Support form at truelearn.com/support. Do it at least one day before the renewal date. A Picmonic plan bought through them uses a different path: More, then My Subscriptions, then Cancel future payments.
Use the support form
You cannot find the button.
- 01Open the Contact Support form at truelearn.com/support.
- 02Say you want the subscription cancelled, and include the email on the account.
You can also email support@truelearn.com. Texting STOP only stops texts.
Mail a notice
You want it on paper.
- 01Write that you are cancelling auto-renew, and include the email on the account.
- 02Mail it to TrueLearn, LLC, 3540 Toringdon Way, Suite 200 #1178, Charlotte, NC 28277-4650.
The privacy page says you can reach them at that address or at support@truelearn.com. The terms print the same street with ZIP 28277, without the extra four digits, for Apple-app questions and for a dispute notice.
How to know it worked
- Cancel at least one day before the renewal or the next period is charged.
- The FAQ says charges continue at the end of each billing cycle until you opt out.
Watch out for
- People who sign up for auto-renew save $10 off the first term. Later renewals are described as a larger discounted rate. That renewal price is not printed as a number.
- An opening discount does not apply to later renewals unless TrueLearn agrees in writing.
- Some exams are sold for a fixed number of days, such as 30, 60, 90, 180, or 365. Those are separate from auto-renew.
TrueLearn refunds
- The terms say payments are final unless TrueLearn decides otherwise. A charge processed in error is refunded if you tell them right away.
- The FAQ says a refund is considered only within 7 days of the original purchase, or within 7 days of a renewal charge. No refund if more than 25 questions have been taken, or if any questions were taken after a renewal charge.
Sources · checked 28 October 2026
