How to cancel Uber One

End the membership in the Uber app

You can open the Uber app. This is the Uber One membership, not a single ride.

1. 01Tap the Account icon.
2. 02Tap Uber One.
3. 03Scroll and tap Manage Membership.
4. 04Select End Membership and follow the prompt.

Uber's help page says you can also cancel online, and it writes out these app steps. Cancel at least 48 hours before your billing day. Inside that window, the same page tells you to contact support.

Contact support inside 48 hours

Your renewal is less than 48 hours away, or End Membership will not go through.

1. 01Open Uber's Uber One cancellation help page.
2. 02Use the contact form on that page.
3. 03Say you want the membership ended, and give the email on the account.

If Uber refunds the membership payment, you cannot buy Uber One again for 3 days.

Check with the partner

You got Uber One through another company's promotion.

1. 01Uber's membership terms say a partner may manage payments and cancellation for its offer.
2. 02Check with that partner how to cancel, as the terms tell you to.

How to know it worked

• —A paid membership keeps its benefits until the end of the current billing period.
• —A free trial ends when you cancel. A paused membership ends then too.
• —A free trial from a third-party promo keeps its benefits until that promo ends.
• —Uber's membership terms say a charge already processed within 24 hours of the renewal day is refunded automatically.

Watch out for

• —Uber One costs $9.99/mo or $96/yr, per Uber's membership page.
• —Cancel at least 48 hours before the billing day, or Uber's help page says to contact support.
• —The signup page says a cancellation less than 24 hours before the next renewal day can still show a charge, and that charge is refunded automatically.
• —Once a billing cycle has started, that cycle's charge is not refunded and is not split for unused days, except where the law says otherwise.
• —A monthly membership can be paused if it is not a free trial or a partner-sponsored offer. Pause at least 24 hours before the billing day. Billing starts again when the pause ends.
• —If Uber raises the membership rate, it emails you 30 days ahead. Cancel before the next cycle if you do not want the new price.
• —If an Uber One Student member fails the yearly check, the plan converts to the full-price monthly or annual plan.

Uber One refunds

• —A payment already processed within 24 hours before the renewal day is refunded automatically. How long that takes depends on the payment provider.
• —The signup page says the subscription charge is non-refundable once the billing cycle begins, except where the law forbids that.
• —If Uber cannot put a refund back on the original payment method, it refunds you in Uber Cash.
• —If Uber ends the membership, it gives a pro-rated refund, except when it ends the membership for a violation, fraud, or misuse.
• —Report an unauthorized charge at help.uber.com within 60 days.