How to cancel ZenBusiness

Use the contact page

ZenBusiness bills a monthly or yearly plan.

1. 01Go to https://www.zenbusiness.com/contact-us/.
2. 02Tell them you are stopping automatic renewal.

The terms do not print an email address. A plan renews on the same day each month or year and bills the card on file. Stopping renewal means you are not charged again for that plan. The services last until the last day, then they stop. You then have to update the state and anyone else yourself. Stopping before the first 12 months can add a cancellation fee plus costs they already paid, including state or vendor fees. They do not print that fee. A reminder email is a courtesy. They do not have to send it. A failed compliance renewal can move you to a basic plan and bill that instead.

Mail a notice

You want it on paper.

1. 01Write that you are cancelling, and include the email on the account.
2. 02Mail it to ZenBusiness INC., 5511 Parkcrest Dr., Suite 103, Austin, TX 78731.

The terms say notices go there by certified mail. A dispute notice uses the same street, Attention: Dispute Resolution. Use the contact page as well.

How to know it worked

• —A stopped renewal is not billed again.
• —What the plan includes stays until the last day of service.

Watch out for

• —Move money out of ZenBusiness Banking before the last day. Money still there is mailed as a check to the business address.
• —A declined card can be tried up to five times over 30 days. They can send an unpaid bill to collections.
• —One-time jobs, such as an EIN filing, are not part of the renewal.
• —They may put a $100 hold on the card until formation fees are set.

ZenBusiness refunds

• —After 120 days, an unfinished order is not cancelled for cash or credit unless they are at fault or the law requires it.
• —The terms do not promise a refund of a subscription period that already started.