How to cancel Amazon Prime

Cancel on Amazon

You signed up for Prime directly with Amazon, and Amazon bills you.

1. 01Open Amazon's Cancel Your Prime Membership page and follow the prompts.
2. 02For more ways to manage Prime, open your Prime Membership page.

The terms say to cancel before the renewal date on that page so the next charge does not happen. Those pages do not print the button names.

Ask Amazon customer service

You need more help cancelling a Prime membership Amazon bills.

1. 01Go to the Amazon Customer Service homepage.
2. 02Under Can't find what you're looking for?, select Something else.
3. 03Then select I need help with something else.

Cancel a Google Play membership

You signed up for Amazon Prime through Google Play on Android.

1. 01Cancel the subscription through Google subscription services.

Cancel Prime billed by another company

Your Prime membership is tied to another company's service.

1. 01Contact that company to cancel Prime.

The terms say a third party may have to cancel the membership and handle any refund under its own rules.

How to know it worked

• —If you cancel with Amazon before the renewal date, the next membership charge should not happen.
• —The help page says paid members who have not used their benefits can get a full refund of the current period, and Amazon processes it in three to five business days. The terms set the exact cases below.
• —Prime Video channel subscriptions, such as Paramount+, keep going after Prime ends.

Watch out for

• —Prime renews by itself unless you tell Amazon you want to cancel before the charge. If the fee goes up, Amazon tells you before the renewal. You can cancel before the new fee takes effect.
• —The terms cover more than one Prime plan, including trials, Prime Student, Prime Access, and Prime Shipping. Benefits and the fee can differ. If you no longer qualify, Amazon may move you to another Prime plan and will tell you before the next renewal. You can cancel before that change.
• —A membership bought through someone else follows that company's billing rules, not Amazon's.
• —Ending Prime does not cancel separate Prime Video subscriptions such as Paramount+.

Amazon Prime refunds

• —The fee is non-refundable except as the Prime terms spell out.
• —If you cancel within 3 business days of signing up, or of a free trial becoming paid, Amazon refunds the full fee. It may charge you, or hold back from the refund, the value of Prime benefits you and your account used in those 3 business days.
• —If you cancel at any other time, Amazon refunds the full fee only if you and your account made no eligible purchase and used no Prime benefits since the latest Prime charge.
• —The help page says Amazon processes a refund for members who have not used their benefits in three to five business days.
• —If a third party signed you up, that company handles any refund under its own rules.
• —If Amazon ends your membership, it gives a prorated refund for the full months left. It does not refund an ending tied to a violation, fraud, misuse, or harm to Amazon or another user.