How to cancel Whop

Cancel one membership in your orders

Whop's own docs show this path for a subscription membership on whop.com. You are cancelling that membership, not every membership on the account.

1. 01Sign in at whop.com.
2. 02Open your Profile, then Orders.
3. 03Select the subscription you want to cancel.
4. 04Select Cancel membership.

Whop says you get an email confirming the cancellation. You keep access until the period you already paid ends. Whop says it will not charge you again unless you resubscribe. Repeat these steps for each membership you want to stop.

Follow that seller's cancel instructions

The buyer terms say cancellation is governed by the seller's terms. There is not one cancel button inside every seller's product.

1. 01Open the receipt for that membership and read the seller's cancellation instructions.
2. 02Use the seller's own steps, or a cancel tool the seller has authorized.
3. 03If you cannot find the instructions, Whop says its Help Center can point you to the seller.

Whop stops future charges when it gets a valid cancellation from the seller, or when you use a cancellation method the seller authorized. Both the buyer terms and the seller's terms can apply.

How to know it worked

• —Whop's docs say cancelling sends you a confirmation email. Keep it.
• —You keep access until the end of the period you already paid.
• —Cancel before the renewal date. Otherwise the next period is charged.
• —A free trial converts to a paid plan unless you cancel before the trial ends. The seller's terms set that process.

Watch out for

• —Whop is the merchant of record only as the payment processor. The seller on the receipt supplies the product. Whop says it appears on the card or bank statement as the payment processor. The seller is named on the receipt.
• —When you start a subscription, you authorize Whop to save the payment method and charge it each period until you cancel.
• —The price, including fees and tax, is shown before you pay. Whop says its own processing fees are nonrefundable unless the buyer terms say otherwise.
• —If a renewal payment fails, Whop may keep trying until you cancel. You still owe unpaid amounts. Enough failures can cancel or suspend the membership.
• —A seller can raise the price for a future period with notice. Cancel before the increase if you do not accept it.
• —If a seller shuts the product down, Whop says it runs through the current period and does not renew.
• —Closing your Whop account yourself drops access to purchases. Whop says that does not by itself refund them.

Whop refunds

• —Cancelling does not return the current period. Whop says a refund of that period depends on the seller's refund policy.
• —A problem with the product, access, or a return goes to the seller, using the contact on the receipt. If the seller approves a refund, Whop says it reverses the payment, usually in 3 to 5 business days.
• —A payment problem, such as a duplicate charge or a processing error, goes to Whop at support@whop.com. If Whop confirms it, it says the reversal usually takes 3 to 5 business days.
• —Whop's own processing fees are nonrefundable unless the buyer terms say otherwise.
• —Nothing in the buyer terms removes your right to dispute a charge with your card issuer.