How to cancel Identity Defense

Cancel in the account

You bought the plan from Identity Defense and can still sign in.

1. 01Log in and open the settings page. The refund policy says that is where you cancel online.
2. 02Do it at least one day before the next billing cycle. The service terms say the date is also on the dashboard for a monthly plan.

After you cancel, the recurring fee stops. The plan stays on until the end of the current billing cycle. The refund policy says a monthly plan is processed at the end of the billing period and you keep access through the last day.

Call or email

You cannot find the setting. The service terms print the contact used at the time they were published.

1. 01Call 1-888-217-0379, or email customercare@identitydefense.com.
2. 02The employee-benefit section of the refund policy lists the same phone, and also says you can cancel in the member area.

Cancel a plan the employer pays

The employer pays 100% of the plan.

1. 01Ask the employer to send the cancellation to Identity Defense.

The refund policy says there is no refund, and access ends once you are cancelled. A plan you pay by card or payroll, including a buy-up, is cancelled by phone or in the member area, and access lasts through the current month.

How to know it worked

• —Cancel at least one day before the next billing cycle, or the plan renews at the price in the dashboard.
• —They email before an annual renewal. A monthly renewal date is on the dashboard.
• —Billing is usually one month or one year, paid in advance.

Watch out for

• —A plan bought through a reseller can have different terms.
• —Reply STOP to a text to stop those texts. That does not cancel the plan.
• —If the plan includes Experian CreditLock, cancelling or moving to a plan without that feature unlocks the Experian report.
• —Questions about the website terms, which say they do not govern the product, go to Customer Service, P.O. Box 222455, Chantilly, VA 20153-2455, or support@pango.co.
• —You need to be 18, or the age of majority where you live if that is older. A 13-year-old can use it only with a parent who agrees to the terms.

Identity Defense refunds

• —The service terms say amounts already paid are not refunded unless they say otherwise. A money-back offer, if your plan has one, is written in the account profile.
• —The refund policy says a monthly plan is not refunded for leaving early, and you are not owed a credit for the unused days.
• —A free trial is not billed until it ends. Cancel during the trial and you are not billed. If a feature cannot be installed, they cancel the membership and do not bill it.
• —If a service interruption lasts more than 15 days, billing may be paused and they may refund one full month, the same way you paid. A card refund, when one is owed, posts in one or two billing cycles. A payroll refund comes through the employer.