EndSubscription
Checked 29 October 2026

How to cancel ActiveCampaign

ActiveCampaign, LLC sells ActiveCampaign in the US, from Chicago. You can cancel it yourself, or hand it to us for a small fee and stop thinking about it.

We cancel it for you

$14.95once

Hand it off. Forget about it.

Give us two minutes of details and it is off your plate. We deal with ActiveCampaign so you don't have to.

  • No logging in, no support chats, no hold music
  • We email and post the notice, then chase ActiveCampaign until they confirm
  • Dated proof of delivery, in case they ever charge you again
  • Your money back if ActiveCampaign never cancels
Cancel ActiveCampaign for me

Do it yourself

Free

Every step is on you. You will need to:

  • Research all the details on how to cancel
  • Find the cancel option in your account
  • Finish every screen until it says done
  • Follow through until you get refunded
See the steps

Your notice

Have us cancel ActiveCampaign

Fill out one short form. We mail an official termination letter to ActiveCampaign's verified address, email it to them too, and follow up until it's cancelled.

US addresses only for now.

  • No subscription
  • No account needed
  • Satisfaction guaranteed

Your cancellation notice

ActiveCampaign, LLC1 North Dearborn Street5th FloorChicago, IL, 60602USA

Formal notice of cancellation

Dear Sir or Madam,

I am writing to give formal notice that I am cancelling the ActiveCampaign subscription held in my name, effective from the date of this letter.

Account details

Name
[Full name]
Address
[Address]
Email
[Email address]

Please treat this as written notice under your terms of service. Stop all further billing from this date and remove any stored payment details.

Please confirm the cancellation in writing to the email above, and erase the personal data you hold on me where you have no lawful basis to keep it.

Yours faithfully,

[Full name]

Do it yourself

Cancel ActiveCampaign yourself

TLDR: The account owner cancels from the account dashboard, or by emailing info@activecampaign.com. It takes effect at the end of the current period, and fees through that date are still owed.

Cancel in the dashboard

ActiveCampaign is set to renew.

  1. 01Log in.
  2. 02Follow the cancel instructions on the account dashboard.

The account owner or an authorized signer has to send it. You can also email info@activecampaign.com. Doing nothing does not cancel it. The cancel takes effect at the end of the current period. You still owe the fees and taxes through that date. They may offer a pause instead. During a pause the account and the contact data stay, under the privacy policy. After you cancel, you cannot restore contacts. Promotional email can continue until you unsubscribe. A one-on-one strategy session cannot be cancelled and is not refunded. WhatsApp credits are not refunded.

Mail a notice

You want it on paper.

  1. 01Write that you are cancelling, and include the email on the account.
  2. 02Mail it to ActiveCampaign, LLC, 1 North Dearborn Street, 5th Floor, Chicago, IL 60602.

The terms list that street as the address. Email info@activecampaign.com or use the dashboard as well.

How to know it worked

  • The cancel takes effect at the end of the current subscription period.
  • Fees through that date are still owed.

Watch out for

  • Inactivity does not cancel the account.
  • If the card cannot be verified or is not accepted, the account can be paused until the payment goes through.

ActiveCampaign refunds

  • The cancel section does not promise a refund of the current period.
  • AI credits and WhatsApp credits are not refunded.

Sources · checked 29 October 2026

If it did not work

No confirmation email? Then it didn't happen.

Our letter comes with a receipt. This is when it is worth having us do it.

Have us cancel ActiveCampaign

  • You cannot log in, or do not remember the email

    The notice goes to ActiveCampaign in your name and address. No login, no password.

  • You were charged after cancelling

    The dated notice and proof of delivery are what your bank asks for when you dispute the charge.

  • You would rather not chase support

    We post and email the notice, then follow up with ActiveCampaign until they confirm. If they never do, you get your money back.

What happens next

Two minutes from you. We do the rest.

These are the real emails from one cancellation. 15 days from form to their confirmation.

Our email saying the letter has been delivered, with a four-step progress bar
Our update, Oct 6
The company's email confirming the account has been cancelled and no further charges will be made
Their reply, Oct 8
  1. Sep 23

    Requested

    “Your VS cancellation is with us.”

  2. Sep 28

    Printed

    “Your VS letter is being printed.”

  3. Sep 28

    Shipped

    “Your VS letter is in the post.”

  4. Oct 6

    Delivered

    “Your VS letter has been delivered.”

  5. Oct 8

    Confirmed by VS

    “Your VS account has been cancelled successfully.”

Every email is dated. If they don't reply, we follow up. If a charge appears later, this is the record your bank will ask for.

Cancelling ActiveCampaign

What people ask about ActiveCampaign.

How do I cancel ActiveCampaign?

Log in and follow the cancel steps on the account dashboard, or email info@activecampaign.com. The account owner has to send it. Mail goes to ActiveCampaign, LLC, 1 North Dearborn Street, 5th Floor, Chicago, IL 60602.

When does it stop?

At the end of the period you are in. You still owe the fees through that date.

Can you cancel ActiveCampaign without me logging in?

Yes. The notice goes to ActiveCampaign in writing, so it does not depend on you reaching a cancel button inside your account. A lost password or a locked account does not stop it.

Does the letter ask them to delete my data?

Yes. It asks the company to erase the personal data it holds on you where it has no lawful reason to keep it, and to confirm in writing once it has.

Also cancelled here

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