How to cancel Autodesk

Cancel the subscription at renewal

You bought a paid Autodesk subscription and can sign in. This does not end a free trial.

1. 01Sign in to your Autodesk account.
2. 02Go to Billing and orders, then Subscriptions and contracts.
3. 03Select the product to open the subscription.
4. 04Scroll to Cancel subscription at renewal and choose Cancel subscription.
5. 05Pick a reason and confirm with Cancel subscription.

The subscription stays active until the expiration date. You can undo the cancel before the shutoff process ends. Not every renewal option is offered on every subscription.

Turn off auto-renew

You want the next term not to be charged, and you still want access until the expiration date.

1. 01Sign in to your Autodesk account.
2. 02Go to Billing and orders, then Subscriptions and contracts.
3. 03Open the subscription and, under Renewal details, turn Auto-renew off.

For more than one subscription, use the Actions menu, choose Manage auto-renew, and turn it off for up to 100 subscriptions. Open bill plans are not cancelled. Any remaining payments are still due.

Cancel an order with Autodesk Support

You bought directly from Autodesk, or through Cleverbridge for Autodesk, and you want the order cancelled inside the return window.

1. 01Open Autodesk's site and select the Autodesk Assistant icon in the lower right.
2. 02Ask Support to cancel the order. Have the order number and the email on the account.
3. 03A monthly subscription can be cancelled within 15 days of the purchase or renewal. A 1-year or 3-year subscription can be cancelled within 30 days.

Autodesk says an online order is processed immediately and can only be cancelled by contacting Autodesk Support. Turning off auto-renew does not refund the current term.

Cancel with the seller

An Autodesk Partner, a retailer, or another seller sold you the subscription, and Autodesk Account will not cancel it.

1. 01Look in your Autodesk account for the seller.
2. 02Contact that seller. Autodesk says their return rules can differ.
3. 03If the account does offer Cancel subscription or Auto-renew, use those for a plan bought from Autodesk.

How to know it worked

• —Cancel at renewal, or auto-renew off, does not end the subscription that day. You keep access until the expiration date, and you are not charged for the next term.
• —You can undo a cancel, or turn auto-renew back on, before the shutoff process ends.
• —A refund is a separate request through the Autodesk Assistant. Once it is approved, the credit typically takes 5 to 7 business days to reach the payment method on the account.

Watch out for

• —After the expiration date the subscription moves from Expired, to Suspended, to Canceled. A monthly subscription completes that 30 days after expiration. An annual or 3-year subscription completes it 45 days after.
• —Expired lasts 15 days. You still have full product access, and you can still renew. Suspended removes product access. Canceled is permanent.
• —You cannot pause a subscription and start it again later. Turning auto-renew back on during Expired or Suspended charges the original period, even for days you did not use.
• —Subscriptions with more than one bill plan still owe the remaining payments after you cancel.
• —About 30 days after the subscription expires, you may lose the cloud storage that came with it. A free Autodesk Viewer can open some project files on your device. Not every format is supported.

Autodesk refunds

• —Ask within 15 days of the purchase or renewal for a monthly subscription, or within 30 days for a 1-year or 3-year subscription, for a full refund or to return an unpaid invoice.
• —That window covers subscriptions bought directly from Autodesk or through Cleverbridge on behalf of Autodesk.
• —It does not cover consulting, platform subscriptions, extra territory rights, cloud credits, a mid-term switch, Pay as You Go, or membership fees. A partner or retailer sets its own rules.
• —Contact the Autodesk Assistant with your order number and account email. Access to the software ends when the refund is processed. Stopping the renewal does not request the refund.