How to cancel Adobe

Cancel in your Adobe account

Adobe bills the plan. This is the path for a paid Creative Cloud or Acrobat subscription bought from Adobe.

1. 01Sign in to your Adobe account.
2. 02In Plans and payment, select Manage plan for the plan you want to cancel.
3. 03Select Cancel your plan.
4. 04Check the plan details, then select Continue to cancel.
5. 05Select a reason, then select Continue.
6. 06Review the details and select Confirm cancellation.
7. 07Check your email for Adobe's confirmation, or look on the account page.

If Adobe is processing a payment, or the payment has a problem, the cancel option is missing. Wait 24 hours and try again. Each plan has to be cancelled on its own.

Cancel with the store that bills you

You bought the plan from Apple, Google, or Microsoft.

1. 01Follow that store's own cancellation process.
2. 02Adobe's account cancel page is for a plan you bought from Adobe.

Adobe names Apple, Google, and Microsoft as the providers whose own process you follow.

How to know it worked

• —Adobe emails a confirmation, or the cancellation shows on your account page.
• —Paid apps and services stay available until the end of the current billing period.
• —The Adobe account stays open, with the free membership benefits.
• —A charge after you cancel is usually the final charge for the current billing period.

Watch out for

• —For most plans, a full refund applies if you cancel within 14 days of the first purchase. After that, an annual plan paid monthly has an early termination fee.
• —That fee is 50% of the remaining contract. Adobe's example: cancel in the ninth month and you pay 50% of the fee for the three months left.
• —The fee examples use US$69.99 a month for Creative Cloud Pro and US$22.99 a month for a single app, in North America. Adobe says your fee may be different.
• —An annual plan paid upfront is not refunded if you cancel before the year ends.
• —After the plan ends, cloud storage drops to 5GB. If you are over that, you have 30 days to move files out. Adobe's terms say it may delete content after that 30-day window.
• —You can turn the plan back on during the billing period. Billing then continues.
• —Cancelling one plan leaves any other paid plan running. The free Adobe account is separate from the paid plan.

Adobe refunds

• —Adobe's US cancel page says most plans get a full refund if you cancel within 14 days of the initial purchase.
• —After 14 days, an annual plan paid monthly is charged 50% of the remaining balance. The page applies that example to North America and says your charge may differ.
• —An annual plan paid in full up front is not refunded if you cancel before the year ends.
• —The terms say cancelling does not wipe out fees you still owe, including an early cancellation fee.
• —A plan bought from Apple, Google, or Microsoft follows that provider's cancellation process.