How to cancel Asana

Cancel an online paid plan

You agreed to Asana's Subscriber Agreement online, and you do not have a separate written agreement.

1. 01Open your account settings.
2. 02Follow the instructions there to cancel the subscription.
3. 03Do this before the renewal date, or Asana charges the next period.

The agreement says to cancel in account settings and follow the instructions there. You can keep using the paid plan until the current term ends.

Stop an order-form plan from renewing

The paid plan is on an order form under Asana's Subscriber Terms.

1. 01Tell Asana you do not want the subscription to renew, at least 30 days before the renewal date.
2. 02Asana accepts that notice in the app or by email.
3. 03To reduce paid users or move to a lower plan, send written notice at least 30 days before the term ends. The change applies on the renewal date.

Unless the order form says otherwise, the plan renews for the same length of time at Asana's then-current rates. If a distributor, reseller, or marketplace bills you, Asana says the payment sections of these terms do not apply to the extent that partner handles billing.

How to know it worked

• —On an online plan, you may use Asana until the end of the current subscription term or renewal period.
• —On an order form, a timely non-renewal notice stops the next renewal. Asana does not say the current term ends early.

Watch out for

• —This is the paid plan. The Subscriber Agreement covers the premium or business version of Asana. A separate written agreement replaces that Subscriber Agreement.
• —An online plan renews monthly or yearly unless you cancel before the renewal date. You also have to reduce the number of paid users before that date. Asana says that number cannot be lowered during the current term.
• —An order-form plan renews unless either side gives notice at least 30 days before the renewal date.
• —Asana can bill extra during the term if you add people and go over the plan size.
• —If a reseller bills the order-form plan, cancel with the company that bills you. Asana's payment terms do not cover that bill.

Asana refunds

• —The Subscriber Agreement says fees are non-refundable unless that agreement says otherwise. If you cancel during the term, Asana does not refund the most recent charge or earlier charges.
• —The Subscriber Terms say order-form amounts are non-cancellable and non-refundable unless those terms say otherwise.
• —If you end an order form for cause under those terms, Asana refunds a prorated amount of prepaid, unused fees for the rest of the term.
• —If the service does not match Asana's documentation and Asana cannot fix it, the warranty remedy can include a refund of prepaid, unused fees.