Do it yourself
Cancel Bluehost yourself
TLDR: Log in, open Billing, then the Renewal Center, and turn Auto-Renew off at least 16 days before the hosting term ends. The site stays up until the paid term ends, and renewals after that are not refunded.
Turn off auto-renew
You can still sign in. These steps cover a renewing Bluehost hosting plan. A domain name is separate.
- 01Log in to your Bluehost Portal.
- 02In the left-hand menu, click Billing.
- 03Select the hosting plan in the Renewal Center.
- 04Under Auto-Renew, turn the toggle off.
- 05In the pop-up, click Continue.
Bluehost does not email you when auto-renew is turned off. Open the Renewal Center again and check that the toggle is off. The hosting stays up until the end of the paid term, then it expires.
Cancel by phone
You want support to cancel the hosting, or you are inside the 30-day money-back window.
- 01Call 888-401-4678. Phone support is open 7 days a week from 7 am-12 midnight EST.
- 02Have your domain name or user id, and your validation PIN. For a refund under the money-back guarantee, also have your token, and check that the email in your profile is current.
- 03Ask them to cancel the hosting plan. Bluehost verifies that you own the account.
- 04If you are inside the money-back window, ask for the refund on the same call.
Cancel by chat
You would rather type than call. Chat is open 24 hours a day, 7 days a week.
- 01Sign in at bluehost.com/my-account.
- 02Click the Help or chat icon in the lower-right corner.
- 03Choose Billing, or the topic that matches the hosting plan.
- 04Ask the agent to cancel the hosting plan, and ask them to confirm it.
You can also start from the chat bubble at the bottom right of Bluehost's site. The terms say you end a plan by phone or online chat.
How to know it worked
- Turning off auto-renew does not send a confirmation email. The Renewal Center toggle, set to off, is what you check.
- The hosting keeps working until the end of the current paid term. It then expires on its own.
- A phone or chat cancellation depends on Bluehost verifying the account. Ask them to confirm it before you hang up.
Watch out for
- Turn auto-renew off at least 16 calendar days before the term ends, or the card on file is charged. Plans of 3 months or longer are billed 15 days before the term ends. A one-month plan is billed 24 hours before it expires, with no earlier notice.
- Cancelling hosting does not cancel a domain. Turn the domain's auto-renew off on its own, before Bluehost renews it 15 days ahead of the domain's renewal date.
- If auto-renew is still on at the renewal date, Bluehost can still charge you.
- When the hosting ends, the website, email, and files can be deleted. Back up the site and the database first.
- The money-back guarantee does not cover Bluehost Cloud hosting, a monthly term, domain fees, setup fees, or add-ons.
Bluehost refunds
- Shared, VPS, and Dedicated hosting fees have a 30-day money-back guarantee for new signups. Cloud hosting, monthly terms, domain registration, setup fees, AI products, and add-on fees are outside it.
- Bluehost's refund table says that between 3 and 30 days you may request a refund on certain hosting for new signups only. Domain registration fees are not refunded.
- After 30 days, renewals are not refundable and are not prorated, except inside the 15-day prebill window.
- If you qualify, Bluehost deducts a fee for the domain and any taxes. Allow 5 to 7 business days for the refund to show at your bank. Ask for it in the same call or chat. Turning off auto-renew does not request a refund.

