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Checked 28 October 2026

How to cancel DoNotPay

DoNotPay, Inc. sells DoNotPay in the US, from Norfolk, Virginia. You can cancel it yourself, or hand it to us for a small fee and stop thinking about it.

We cancel it for you

$14.95once

Hand it off. Forget about it.

Give us two minutes of details and it is off your plate. We deal with DoNotPay so you don't have to.

  • No logging in, no support chats, no hold music
  • We email and post the notice, then chase DoNotPay until they confirm
  • Dated proof of delivery, in case they ever charge you again
  • Your money back if DoNotPay never cancels
Cancel DoNotPay for me

Do it yourself

Free

Every step is on you. You will need to:

  • Research all the details on how to cancel
  • Find the cancel option in your account
  • Finish every screen until it says done
  • Follow through until you get refunded
See the steps

Your notice

Have us cancel DoNotPay

Fill out one short form. We mail an official termination letter to DoNotPay's verified address, email it to them too, and follow up until it's cancelled.

US addresses only for now.

  • No subscription
  • No account needed
  • Satisfaction guaranteed

Your cancellation notice

DoNotPay, Inc.440 Monticello AvenueSte 1802, PMB 33301Norfolk, VA, 23510USA

Formal notice of cancellation

Dear Sir or Madam,

I am writing to give formal notice that I am cancelling the DoNotPay subscription held in my name, effective from the date of this letter.

Account details

Name
[Full name]
Address
[Address]
Email
[Email address]

Please treat this as written notice under your terms of service. Stop all further billing from this date and remove any stored payment details.

Please confirm the cancellation in writing to the email above, and erase the personal data you hold on me where you have no lawful basis to keep it.

Yours faithfully,

[Full name]

Do it yourself

Cancel DoNotPay yourself

TLDR: Cancel the paid plan in account settings at least 2 days before the renewal date, or email support@donotpay.com. A cancel in time stops the next renewal, and a period already set to renew inside that window can still be charged.

Cancel in account settings

DoNotPay bills the plan.

  1. 01Log in.
  2. 02Open account settings.
  3. 03Cancel the paid plan.

Do it at least 2 calendar days, which they also call 48 hours, before the renewal date. The plan renews for the same length at the current price. You can also email support@donotpay.com from the email you used to sign up and ask them to close the account. If the account is tied to a phone number, include that number. You have to be 18, with an email and a card, to use it. They can close an account if you break the terms.

Mail a notice

You want it on paper.

  1. 01Write that you are cancelling, and include the email on the account.
  2. 02Mail it to DoNotPay, Inc., 440 Monticello Avenue, Ste 1802, PMB 33301, Norfolk, VA 23510.

The terms say that is their mailing address, and a dispute notice goes there. Cancel in the account too, at least 2 days before renewal.

How to know it worked

  • A cancel at least 2 days ahead stops the next renewal.
  • They can still charge a period that was already set to renew inside that window.

Watch out for

  • They can cancel and repurchase a ticket or service for you when they see a savings. You authorize that.
  • They can change or end a paid feature.
  • Parking-ticket style fees are taken from the connected account only after they get your written yes.

DoNotPay refunds

  • The terms do not print a refund for a period that already started. Cancelling stops the next one.

Sources · checked 28 October 2026

If it did not work

No confirmation email? Then it didn't happen.

Our letter comes with a receipt. This is when it is worth having us do it.

Have us cancel DoNotPay

  • You cannot log in, or do not remember the email

    The notice goes to DoNotPay in your name and address. No login, no password.

  • You were charged after cancelling

    The dated notice and proof of delivery are what your bank asks for when you dispute the charge.

  • You would rather not chase support

    We post and email the notice, then follow up with DoNotPay until they confirm. If they never do, you get your money back.

What happens next

Two minutes from you. We do the rest.

These are the real emails from one cancellation. 15 days from form to their confirmation.

Our email saying the letter has been delivered, with a four-step progress bar
Our update, Oct 6
The company's email confirming the account has been cancelled and no further charges will be made
Their reply, Oct 8
  1. Sep 23

    Requested

    “Your VS cancellation is with us.”

  2. Sep 28

    Printed

    “Your VS letter is being printed.”

  3. Sep 28

    Shipped

    “Your VS letter is in the post.”

  4. Oct 6

    Delivered

    “Your VS letter has been delivered.”

  5. Oct 8

    Confirmed by VS

    “Your VS account has been cancelled successfully.”

Every email is dated. If they don't reply, we follow up. If a charge appears later, this is the record your bank will ask for.

Cancelling DoNotPay

What people ask about DoNotPay.

How do I cancel DoNotPay?

Cancel in account settings at least 2 days before the renewal date, or email support@donotpay.com from the signup email. Mail goes to DoNotPay, Inc., 440 Monticello Avenue, Ste 1802, PMB 33301, Norfolk, VA 23510.

What if the account uses a phone number?

Email support@donotpay.com and include that phone number.

Can you cancel DoNotPay without me logging in?

Yes. The notice goes to DoNotPay in writing, so it does not depend on you reaching a cancel button inside your account. A lost password or a locked account does not stop it.

Does the letter ask them to delete my data?

Yes. It asks the company to erase the personal data it holds on you where it has no lawful reason to keep it, and to confirm in writing once it has.

Also cancelled here

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