Do it yourself
Cancel Calendly yourself
TLDR: An Owner or Admin opens Billing and switches to Free, which lasts until the cycle ends, and fees are not refunded. An Enterprise plan instead needs written notice at least 30 days before the term ends.
Switch to the Free plan
You are an Owner or Admin on a paid plan and you can sign in. The change-plan article says this applies to all plans.
- 01Go to Settings, then Billing. The cancel article calls this the Billing page in the Admin Center.
- 02Select Change plan, then Upgrade/Downgrade.
- 03Choose the Free plan and confirm.
The paid plan stays until the current billing cycle ends. You keep the paid features until then. To undo the switch, click the banner in Settings, then Billing.
Cancel a trial with support
You are on a trial, or the billing page will not take the change.
- 01Use the contact option on Calendly's cancel article and ask the billing team to cancel the trial.
- 02Give the email on the account.
- 03Ask them to confirm that the trial will not renew.
Calendly says support is available 24/7. Standard and Teams include 24/7 live chat. Calendly does not publish a support phone number or a support email.
Give notice on Enterprise or an invoice
You are on the Enterprise plan, or Calendly bills you by invoice.
- 01Send written notice at least 30 days before the current term ends.
- 02Email legal@calendly.com, and contact Calendly Support. The terms send legal notices to that email and other notices to Support.
- 03Say you want the subscription to stop at the end of the term, give the account email, and ask for a written end date.
Enterprise starts at $15k a year, at 50 seats. ACH or a wire needs a purchase of at least $5,000 USD.
How to know it worked
- On a self-serve plan, confirming the Free plan sets the switch for the end of the current billing cycle.
- A banner in Settings, then Billing, undoes that downgrade. Leave it alone if you still want the plan to end.
- For Enterprise or an invoice, keep the written reply that names the end date.
Watch out for
- On an annual Teams plan, the first 30 seats are $16.00 per seat each month. Teams Plus is $24.00. The per-seat price drops after 30 seats. You pay for the seats on the plan.
- A renewal can go up by the Consumer Price Index plus 3%, unless Calendly tells you a different rate before the new term.
- Invoice customers are billed at the start of the term. Payment is due 30 days from the first day of that term.
- Everyone in one Calendly organization has to be on the same plan.
- Current plan names are Standard, Standard Plus, Teams, Teams Plus, and Enterprise. The older cancel article also names Essentials and Professional.
Calendly refunds
- The customer terms say fees are non-refundable.
- The cancel article says the same, and adds that support may review a special case. Contact support and explain the situation. Cancelling alone does not start a refund.
- A material failure of the service can allow a pro-rated refund of unused prepaid fees, after you give Calendly written notice and Calendly does not fix it within 30 days. That is a warranty remedy, not the ordinary cancel path.
