EndSubscription
Checked 29 October 2026

How to cancel Captions

Mirage US LLC sells Captions in the US, from New York. You can cancel it yourself, or hand it to us for a small fee and stop thinking about it.

We cancel it for you

$14.95once

Hand it off. Forget about it.

Give us two minutes of details and it is off your plate. We deal with Captions so you don't have to.

  • No logging in, no support chats, no hold music
  • We email and post the notice, then chase Captions until they confirm
  • Dated proof of delivery, in case they ever charge you again
  • Your money back if Captions never cancels
Cancel Captions for me

Do it yourself

Free

Every step is on you. You will need to:

  • Research all the details on how to cancel
  • Find the cancel option in your account
  • Finish every screen until it says done
  • Follow through until you get refunded
See the steps

Your notice

Have us cancel Captions

Fill out one short form. We mail an official termination letter to Captions's verified address, email it to them too, and follow up until it's cancelled.

US addresses only for now.

  • No subscription
  • No account needed
  • Satisfaction guaranteed

Your cancellation notice

Mirage169 Madison Ave.Ste. 11185, PMB 63183New York, NY, 10016USA

Formal notice of cancellation

Dear Sir or Madam,

I am writing to give formal notice that I am cancelling the Captions subscription held in my name, effective from the date of this letter.

Account details

Name
[Full name]
Address
[Address]
Email
[Email address]

Please treat this as written notice under your terms of service. Stop all further billing from this date and remove any stored payment details.

Please confirm the cancellation in writing to the email above, and erase the personal data you hold on me where you have no lawful basis to keep it.

Yours faithfully,

[Full name]

Do it yourself

Cancel Captions yourself

TLDR: In the app, open Manage Subscriptions and cancel at least 24 hours before the period ends, because deleting the app does not cancel it. You keep the plan until the period ends, and the fee is not refunded.

Cancel in Manage Subscriptions

Captions is set to renew.

  1. 01Open your profile in the app.
  2. 02Open Manage Subscriptions and cancel.

Do this at least 24 hours before the period ends or the next period is charged. The cancel takes effect at the end of the current period. You keep the plan until then. Deleting the app does not cancel it. A trial is cancelled the same way, before it becomes the full price. They tell you before a higher renewal price is charged. The card company may send them a new card number, and they may use it. An app-store purchase can also be refunded by that store if the app fails a warranty.

Mail a notice

You want it on paper.

  1. 01Write that you are cancelling, and include the email on the account.
  2. 02Mail it to Mirage, 169 Madison Ave., Ste. 11185, PMB 63183, New York, NY 10016.

The terms say an arbitration opt-out goes to that street, or to legal@mirage.app, within 30 days of first becoming subject to that section. Copyright notices use 169 Madison Ave., Ste. 11185, New York, NY 10016, without the PMB. Cancel in the app as well so it arrives 24 hours before the period ends.

How to know it worked

  • The cancel takes effect at the end of the current period.
  • Future charges stop if you cancel at least 24 hours before that period ends.

Watch out for

  • Deleting the app does not cancel the plan.

Captions refunds

  • The fee is not refunded, and you keep access until the period ends.
  • They can choose to give a refund, a credit, or a discount. A refund can also end the plan.
  • Where the law requires a refund, that rule still applies.

Sources · checked 29 October 2026

If it did not work

No confirmation email? Then it didn't happen.

Our letter comes with a receipt. This is when it is worth having us do it.

Have us cancel Captions

  • You cannot log in, or do not remember the email

    The notice goes to Captions in your name and address. No login, no password.

  • You were charged after cancelling

    The dated notice and proof of delivery are what your bank asks for when you dispute the charge.

  • You would rather not chase support

    We post and email the notice, then follow up with Captions until they confirm. If they never do, you get your money back.

What happens next

Two minutes from you. We do the rest.

These are the real emails from one cancellation. 15 days from form to their confirmation.

Our email saying the letter has been delivered, with a four-step progress bar
Our update, Oct 6
The company's email confirming the account has been cancelled and no further charges will be made
Their reply, Oct 8
  1. Sep 23

    Requested

    “Your VS cancellation is with us.”

  2. Sep 28

    Printed

    “Your VS letter is being printed.”

  3. Sep 28

    Shipped

    “Your VS letter is in the post.”

  4. Oct 6

    Delivered

    “Your VS letter has been delivered.”

  5. Oct 8

    Confirmed by VS

    “Your VS account has been cancelled successfully.”

Every email is dated. If they don't reply, we follow up. If a charge appears later, this is the record your bank will ask for.

Cancelling Captions

What people ask about Captions.

How do I cancel Captions?

In the app, open your profile, then Manage Subscriptions, at least 24 hours before the period ends. Deleting the app does not cancel it. Mail goes to Mirage, 169 Madison Ave., Ste. 11185, PMB 63183, New York, NY 10016.

Do I get the fee back?

Not unless they choose to refund it or the law requires it. You keep the plan until the period ends.

Can you cancel Captions without me logging in?

Yes. The notice goes to Captions in writing, so it does not depend on you reaching a cancel button inside your account. A lost password or a locked account does not stop it.

Does the letter ask them to delete my data?

Yes. It asks the company to erase the personal data it holds on you where it has no lawful reason to keep it, and to confirm in writing once it has.

Also cancelled here

Cancel another subscription.

Hand Captions off to us$14.95 once · we handle the rest

Start