How to cancel Cengage Unlimited

Request the refund in the account

You bought Cengage Unlimited from Cengage, not a bookstore.

1. 01Wait 24 hours after the purchase.
2. 02Open the dashboard at login.cengage.com.
3. 03In the sidebar, click Orders.
4. 04Open the order.
5. 05Click Manage Purchase, then Refund.
6. 06Pick a reason and click Refund.

The same help page also says self-service refunds are not available and to contact support.cengage.com. If the button is missing, open a case there. US higher-education help is that site. US secondary-school help is a different sign-in. The refund page says the money is deposited in 5 to 7 days.

Mail a return

You have a physical book. The refund page says to send returns here.

1. 01Include the packing slip, with the reason on the back.
2. 02You pay the shipping.
3. 03Mail it to Cengage, 10650 Toebben Dr., Independence, KY 41051.

A digital plan is not a box. Use the dashboard for that. Do not send an opened shrink-wrapped bundle unless support authorized the return. Those come back at your cost.

How to know it worked

• —The refund policy says a Cengage Unlimited refund can be requested in the dashboard for 7 days after purchase. After 14 days, it cannot be requested. You still wait 24 hours before the first request.
• —An upgraded subscription is refunded by contacting support.cengage.com.

Watch out for

• —Cengage does not refund a purchase from a bookstore or another seller, including Amazon, Barnes & Noble, and Follett.
• —The refund page lists two clocks for print books: 21 days, and also 30 days. After the window it names, it says no refund.
• —A print refund is credited 10 to 15 days after the warehouse processes the return.
• —An access code with a grace period (CengageNOW, CNOWv2, OWLv2, MindTap, or WebAssign) is refundable only during that grace period.
• —A digital homework code without a grace period needs all of these: bought within 14 days, no more than four assignments finished, no earlier refund of that product, and no companion code registered.
• —An individual VitalSource eBook bought from Cengage needs all of these: bought within 14 days, no more than 10% viewed or printed, and no earlier refund of that title.

Cengage Unlimited refunds

• —The Unlimited lines and the digital how-to page do not agree about whether the dashboard button is offered. Both are linked below.
• —The refund page also says online purchases are a firm sale, in the section about Australia and New Zealand returns. The Unlimited lines on that same page still describe a US refund window.