EndSubscription
Checked 28 October 2026

How to cancel CompTIA

CompTIA, Inc. sells CompTIA subscriptions in the US, from Downers Grove, Illinois. You can cancel it yourself, or hand it to us for a small fee and stop thinking about it.

We cancel it for you

$14.95once

Hand it off. Forget about it.

Give us two minutes of details and it is off your plate. We deal with CompTIA so you don't have to.

  • No logging in, no support chats, no hold music
  • We email and post the notice, then chase CompTIA until they confirm
  • Dated proof of delivery, in case they ever charge you again
  • Your money back if CompTIA never cancels
Cancel CompTIA for me

Do it yourself

Free

Every step is on you. You will need to:

  • Research all the details on how to cancel
  • Find the cancel option in your account
  • Finish every screen until it says done
  • Follow through until you get refunded
See the steps

Your notice

Have us cancel CompTIA

Fill out one short form. We mail an official termination letter to CompTIA's verified address, email it to them too, and follow up until it's cancelled.

US addresses only for now.

  • No subscription
  • No account needed
  • Satisfaction guaranteed

Your cancellation notice

CompTIA3500 Lacey RoadSuite 150Downers Grove, IL, 60515USA

Formal notice of cancellation

Dear Sir or Madam,

I am writing to give formal notice that I am cancelling the CompTIA subscription held in my name, effective from the date of this letter.

Account details

Name
[Full name]
Address
[Address]
Email
[Email address]

Please treat this as written notice under your terms of service. Stop all further billing from this date and remove any stored payment details.

Please confirm the cancellation in writing to the email above, and erase the personal data you hold on me where you have no lawful basis to keep it.

Yours faithfully,

[Full name]

Do it yourself

Cancel CompTIA yourself

TLDR: Cancel in the CertMaster account or the billing portal, or call (866) 835-8020. A stop may not apply until the next billing period, purchases are final unless a page says otherwise, and an unredeemed digital product can be considered for return within 30 days.

Cancel in the account

You opted into a recurring subscription.

  1. 01Sign in to the CertMaster account, or open the personal billing portal.
  2. 02Cancel the subscription there.

The signup page also says you can use chat, email, phone, or voicemail. It does not print the email address. The terms say a change may not apply until the next billing period. They email you before a renewal when one applies.

Call

You want a person.

  1. 01Call (866) 835-8020, or (630) 678-8300.

Support is open 24 hours a day from Sunday at 7:00 p.m. Central through Friday at 7:00 p.m. Central. Hours can vary by region.

Mail a notice

You want it on paper.

  1. 01Write that you are cancelling, and include the email on the account.
  2. 02Mail it to CompTIA, 3500 Lacey Road, Suite 150, Downers Grove, IL 60515.

That is the headquarters address on the contact page, next to the support phones. A copyright complaint uses the same street and suite, but the terms print ZIP 60151, and email legal@comptia.org. A cancellation uses 60515.

How to know it worked

  • A stop may not apply until the next billing period.
  • The terms also say subscription services expire after 12 months unless a different length is stated.

Watch out for

  • Recurring fees are charged at the posted price, described as monthly, until you cancel. No dollar amount is printed on the terms page.
  • Prices are in US dollars unless the page says otherwise.

CompTIA refunds

  • Purchases are final unless a page says otherwise.
  • A digital product that has not been redeemed can be considered for return within 30 days of purchase, if the access key was never activated. That list includes CertMaster Learn, Practice, Labs, CompTIA Labs, Learn+Labs, CertMaster CE, and LabSim.
  • Start a store return from Order Status, then the Return button on that order. Partial refunds are not offered. Exam vouchers are final.

Sources · checked 28 October 2026

If it did not work

No confirmation email? Then it didn't happen.

Our letter comes with a receipt. This is when it is worth having us do it.

Have us cancel CompTIA

  • You cannot log in, or do not remember the email

    The notice goes to CompTIA in your name and address. No login, no password.

  • You were charged after cancelling

    The dated notice and proof of delivery are what your bank asks for when you dispute the charge.

  • You would rather not chase support

    We post and email the notice, then follow up with CompTIA until they confirm. If they never do, you get your money back.

What happens next

Two minutes from you. We do the rest.

These are the real emails from one cancellation. 15 days from form to their confirmation.

Our email saying the letter has been delivered, with a four-step progress bar
Our update, Oct 6
The company's email confirming the account has been cancelled and no further charges will be made
Their reply, Oct 8
  1. Sep 23

    Requested

    “Your VS cancellation is with us.”

  2. Sep 28

    Printed

    “Your VS letter is being printed.”

  3. Sep 28

    Shipped

    “Your VS letter is in the post.”

  4. Oct 6

    Delivered

    “Your VS letter has been delivered.”

  5. Oct 8

    Confirmed by VS

    “Your VS account has been cancelled successfully.”

Every email is dated. If they don't reply, we follow up. If a charge appears later, this is the record your bank will ask for.

Cancelling CompTIA

What people ask about CompTIA.

How do I cancel a CompTIA subscription?

Cancel it in the CertMaster account or the billing portal, or call (866) 835-8020. Mail goes to CompTIA, 3500 Lacey Road, Suite 150, Downers Grove, IL 60515.

When does the cancel take effect?

The terms say a change may not apply until the next billing period.

Can you cancel CompTIA without me logging in?

Yes. The notice goes to CompTIA in writing, so it does not depend on you reaching a cancel button inside your account. A lost password or a locked account does not stop it.

Does the letter ask them to delete my data?

Yes. It asks the company to erase the personal data it holds on you where it has no lawful reason to keep it, and to confirm in writing once it has.

Also cancelled here

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