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Checked 2 November 2026

How to cancel Course Hero

Learneo, Inc. runs Course Hero in the US, from San Francisco. You can cancel it yourself, or hand it to us for a small fee and stop thinking about it.

We cancel it for you

$14.95once

Hand it off. Forget about it.

Give us two minutes of details and it is off your plate. We deal with Course Hero so you don't have to.

  • No logging in, no support chats, no hold music
  • We email and post the notice, then chase Course Hero until they confirm
  • Dated proof of delivery, in case they ever charge you again
  • Your money back if Course Hero never cancels
Cancel Course Hero for me

Do it yourself

Free

Every step is on you. You will need to:

  • Research all the details on how to cancel
  • Find the cancel option in your account
  • Finish every screen until it says done
  • Follow through until you get refunded
See the steps

Your notice

Have us cancel Course Hero

Fill out one short form. We mail an official termination letter to Course Hero's verified address, email it to them too, and follow up until it's cancelled.

US addresses only for now.

  • No subscription
  • No account needed
  • Satisfaction guaranteed

Your cancellation notice

Learneo, Inc., Attn: Privacy Compliance2261 Market Street#10569San Francisco, CA, 94114USA

Formal notice of cancellation

Dear Sir or Madam,

I am writing to give formal notice that I am cancelling the Course Hero subscription held in my name, effective from the date of this letter.

Account details

Name
[Full name]
Address
[Address]
Email
[Email address]

Please treat this as written notice under your terms of service. Stop all further billing from this date and remove any stored payment details.

Please confirm the cancellation in writing to the email above, and erase the personal data you hold on me where you have no lawful basis to keep it.

Yours faithfully,

[Full name]

Do it yourself

Cancel Course Hero yourself

TLDR: On a website membership, open Settings from your profile picture and choose Stop Recurring Membership, then confirm on the page. If you subscribed through iTunes or Google Play, Course Hero says to cancel there instead. Cancelling stops later charges. It does not refund a charge on its own, it takes effect within 7 business days, and you keep Premier until the period you already paid for ends.

Stop a website membership

You signed up on the Course Hero website.

  1. 01Log in and click your profile picture at the upper right to open Settings.
  2. 02Click Stop Recurring Membership.
  3. 03Follow the instructions on the page to confirm.

The recurring-payments article calls that same screen Account Settings. Course Hero says you have to follow the on-page instructions to confirm.

Cancel an iTunes membership

You signed up through iTunes.

  1. 01Course Hero says to cancel the subscription in your iTunes account.
  2. 02Contact Apple for billing questions.

Cancel a Google Play membership

You signed up through Google Play.

  1. 01Course Hero says to cancel the subscription in your Google Play account.
  2. 02Contact Google Play Support for billing questions.

Call about the Money Back Guarantee

You are asking whether a purchase qualifies for that guarantee. The cancel article still uses Settings, iTunes, or Google Play to stop the plan.

  1. 01Call 1-888-634-9397.
  2. 02The Money Back Guarantee article prints this number for questions about the guarantee. It does not list hours.

A newer Money Back Guarantee article says to contact Customer Support and does not repeat the number.

How to know it worked

  • Course Hero emails you when the membership has been canceled.
  • You keep Premier access until the membership period ends. The account then returns to a Basic membership. The charge article calls Basic free.
  • Cancellations take effect within 7 business days. Course Hero says all debts and fees must be paid before the cancellation can take effect.

Watch out for

  • The plans page lists Premier starting at $9.95 USD a month and Hero Trio starting at $11.95 USD a month, and says you can pause or cancel anytime. The cancel article documents Stop Recurring Membership. It does not list separate pause clicks.
  • A recurring membership bills the next period when the current one ends. Course Hero's example: a one-year Premier membership renews for another year and charges the card on file.
  • Stopping the recurring charge leaves the account open. Deleting the account is a separate step, under My Account in Account Settings. If a paid membership is still active, Course Hero says deleting it ends Premier immediately, and it does not refund the rest of that term.
  • You cannot use that same email on Course Hero again after the account is deleted. Submissions stay up under the Service Terms.
  • The privacy policy says paid cards are handled by payment processors, including Adyen, Amazon Pay, Stripe, PayPal, Chargebee, Google Pay, and Apple Pay. Those are checkout processors. The cancel article names iTunes and Google Play only when you subscribed in those stores.

Course Hero refunds

  • The cancel article says stopping the subscription does not automatically refund a new or recent recurring charge.
  • If you were charged for a renewal and have not used any Unlocks or Questions, Course Hero says you can request a full refund through the Contact Us button. It says that request is processed within 1 business day. It also says no refund is offered if the Terms of Use were violated.
  • The Money Back Guarantee is separate, and it is one time. For a subscription purchase, ask within 30 days, have no earlier guarantee refund, use no more than 5 subscription unlocks, and ask no more than 1 subscription tutor question. A bundle also requires no more than 3 days of use on QuillBot or Symbolab. An introductory trial has to be requested within 3 days, with no more than 3 unlocks and no more than 1 tutor question. Course Hero can deny a request it treats as fraud or abuse.
  • The refund article says the Contact Us button is available 24 hours a day, 7 days a week, for finding out if you qualify. An iTunes or Google Play charge is handled by Apple or Google.

Sources · checked 2 November 2026

If it did not work

No confirmation email? Then it didn't happen.

Our letter comes with a receipt. This is when it is worth having us do it.

Have us cancel Course Hero

  • You cannot log in, or do not remember the email

    The notice goes to Learneo, Inc.'s office in your name and address. No login, no password.

  • iTunes or Google Play billed the membership

    The notice names Apple or Google, so there is a record of who was told. Course Hero tells those subscribers to cancel in the store account.

  • The account was deleted and Premier ended early

    The notice asks Learneo to confirm the membership is stopped. Deleting the account is a different step, and Course Hero says that ends a paid membership immediately without a refund of the remaining term.

  • You were charged after cancelling

    The dated notice and proof of delivery are what your bank asks for when you dispute the charge.

  • You would rather not chase support

    We post and email the notice, then follow up with Course Hero until they confirm. If they never do, you get your money back.

What happens next

Two minutes from you. We do the rest.

These are the real emails from one cancellation. 15 days from form to their confirmation.

Our email saying the letter has been delivered, with a four-step progress bar
Our update, Oct 6
The company's email confirming the account has been cancelled and no further charges will be made
Their reply, Oct 8
  1. Sep 23

    Requested

    “Your VS cancellation is with us.”

  2. Sep 28

    Printed

    “Your VS letter is being printed.”

  3. Sep 28

    Shipped

    “Your VS letter is in the post.”

  4. Oct 6

    Delivered

    “Your VS letter has been delivered.”

  5. Oct 8

    Confirmed by VS

    “Your VS account has been cancelled successfully.”

Every email is dated. If they don't reply, we follow up. If a charge appears later, this is the record your bank will ask for.

Cancelling Course Hero

What people ask about Course Hero.

How much is Course Hero?

The plans page lists Premier starting at $9.95 USD a month and Hero Trio starting at $11.95 USD a month. A one-year Premier membership renews for another year unless the recurring charge is stopped.

Does cancelling close my Course Hero account?

Stopping the recurring membership returns the account to Basic when the paid period ends. Deleting the account is separate. If you delete it while Premier is still active, Course Hero says the paid subscription ends immediately and the rest of that term is not refunded.

Can I get a refund from Course Hero?

Cancelling does not refund a charge on its own. A renewal can be refunded in full if you have not used Unlocks or Questions, through Contact Us, and Course Hero says that request is processed within 1 business day. The Money Back Guarantee has its own limits, including 30 days for a subscription purchase and 3 days for an introductory trial. A refund is refused if the Terms of Use were violated.

Where do I write Learneo?

The privacy policy lists Learneo, Inc., Attn: Privacy Compliance, 2261 Market Street #10569, San Francisco, CA 94114, and privacy@learneo.com, for privacy requests.

Can you cancel Course Hero without me logging in?

Yes. The notice goes to Course Hero in writing, so it does not depend on you reaching a cancel button inside your account. A lost password or a locked account does not stop it.

Does the letter ask them to delete my data?

Yes. It asks the company to erase the personal data it holds on you where it has no lawful reason to keep it, and to confirm in writing once it has.

Also cancelled here

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