How to cancel Chatbooks

Cancel in your account

Chatbooks bills a photo-book subscription.

1. 01Log in and open the subscription in your account.
2. 02Cancel it.

You can also email support@chatbooks.com. A monthly plan runs through the end of the calendar month you started, then renews each calendar month, starting on the last day of the month. A quarterly plan runs through the end of the calendar quarter you started, then renews for calendar quarters. The terms say those quarterly renewals also start on the last day of each calendar month. The price is on their pricing page. Fees are not refunded unless the agreement says otherwise. Photo-book credits expire 13 months after the billing date. After you cancel, you have 30 days to use credits still in the account. Then they expire. Deleting the account expires them immediately. To close the account itself, use account settings or customer support.

Mail a notice

You want it on paper.

1. 01Write that you are cancelling, and include the email on the account.
2. 02Mail it to Chatbooks, Inc., 4100 N Chapel Ridge Road, Suite 350, Lehi, UT 84043.

The terms say an arbitration notice goes to that street by certified mail or FedEx. An opt-out of arbitration uses the same street, Attention: Legal Department – Arbitration Opt-Out, within 30 days of agreeing to the terms. Email support@chatbooks.com as well so the subscription stops.

How to know it worked

• —A cancel stops the next renewal.
• —Credits already in the account can be used for 30 days after the cancel date.

Watch out for

• —They can end access immediately, without notice, if they decide you broke the terms.
• —HeyFam is free. Ending that one is a request to customer support, not the photo-book cancel.

Chatbooks refunds

• —Fees are not refunded unless the agreement specifically says otherwise.