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Checked 28 October 2026

How to cancel Cleo

Cleo AI Inc. sells Cleo in the US, from Wilmington, Delaware. You can cancel it yourself, or hand it to us for a small fee and stop thinking about it.

We cancel it for you

$14.95once

Hand it off. Forget about it.

Give us two minutes of details and it is off your plate. We deal with Cleo so you don't have to.

  • No logging in, no support chats, no hold music
  • We email and post the notice, then chase Cleo until they confirm
  • Dated proof of delivery, in case they ever charge you again
  • Your money back if Cleo never cancels
Cancel Cleo for me

Do it yourself

Free

Every step is on you. You will need to:

  • Research all the details on how to cancel
  • Find the cancel option in your account
  • Finish every screen until it says done
  • Follow through until you get refunded
See the steps

Your notice

Have us cancel Cleo

Fill out one short form. We mail an official termination letter to Cleo's verified address, email it to them too, and follow up until it's cancelled.

US addresses only for now.

  • No subscription
  • No account needed
  • Satisfaction guaranteed

Your cancellation notice

Cleo AI300 Delaware AveSuite 210Wilmington, DE, 19801USA

Formal notice of cancellation

Dear Sir or Madam,

I am writing to give formal notice that I am cancelling the Cleo subscription held in my name, effective from the date of this letter.

Account details

Name
[Full name]
Address
[Address]
Email
[Email address]

Please treat this as written notice under your terms of service. Stop all further billing from this date and remove any stored payment details.

Please confirm the cancellation in writing to the email above, and erase the personal data you hold on me where you have no lawful basis to keep it.

Yours faithfully,

[Full name]

Do it yourself

Cancel Cleo yourself

TLDR: Open Subscriptions and tap Unsubscribe, or email team@meetcleo.com before the next fee, and you keep paid features until the month already paid ends. A refund applies if you cancel within 27 days of signing up and did not take a cash advance.

Unsubscribe in the app

Cleo bills you each month.

  1. 01Open your profile.
  2. 02Select Subscriptions.
  3. 03Tap Unsubscribe from Cleo Plus.

The terms also say you can type cancel in the app, or email team@meetcleo.com. Do it before the next fee or the next month is charged. You get a confirmation email. Access lasts until the end of the month you paid. Deleting the app does not cancel it. If you have an advance out, you still repay it on the date you chose.

Mail a notice

You want it on paper.

  1. 01Write that you are cancelling, and include the email on the account.
  2. 02Mail it to Cleo AI, 300 Delaware Ave, Suite 210, Wilmington, DE 19801.

The terms list that street under Address. Cleo AI Inc. is also registered in England, at 40 Finsbury Square, London. A US cancellation uses Wilmington.

How to know it worked

  • They email you that the subscription is cancelled.
  • The paid features stop at the end of the month already paid.

Watch out for

  • Plus is $5.99 a month. Pro is $8.99. Builder is $14.99. Plus with Mobile is $48.99, Pro with Mobile is $53.99, and Builder with Mobile is $54.99, plus local taxes. Other prices can be tested and are shown when you join.
  • The card is charged about the same date each month until you cancel.
  • If the payment fails, they can still try to collect unpaid months.

Cleo refunds

  • The terms refund the fee if you cancel within 27 days of signing up for that tier, within four working days. Taking a cash advance, opening a Cleo Card, or deleting the account without unsubscribing ends that window. After that, the fee is not refunded.
  • The Plus help page says a refund applies if you cancel within 1 month of signing up and did not request a cash advance. It can take 4 business days. Wait for the refund before you delete the account.
  • Plus with Mobile, Pro with Mobile, and Builder with Mobile are not refunded after you subscribe.

Sources · checked 28 October 2026

If it did not work

No confirmation email? Then it didn't happen.

Our letter comes with a receipt. This is when it is worth having us do it.

Have us cancel Cleo

  • You cannot log in, or do not remember the email

    The notice goes to Cleo in your name and address. No login, no password.

  • You were charged after cancelling

    The dated notice and proof of delivery are what your bank asks for when you dispute the charge.

  • You would rather not chase support

    We post and email the notice, then follow up with Cleo until they confirm. If they never do, you get your money back.

What happens next

Two minutes from you. We do the rest.

These are the real emails from one cancellation. 15 days from form to their confirmation.

Our email saying the letter has been delivered, with a four-step progress bar
Our update, Oct 6
The company's email confirming the account has been cancelled and no further charges will be made
Their reply, Oct 8
  1. Sep 23

    Requested

    “Your VS cancellation is with us.”

  2. Sep 28

    Printed

    “Your VS letter is being printed.”

  3. Sep 28

    Shipped

    “Your VS letter is in the post.”

  4. Oct 6

    Delivered

    “Your VS letter has been delivered.”

  5. Oct 8

    Confirmed by VS

    “Your VS account has been cancelled successfully.”

Every email is dated. If they don't reply, we follow up. If a charge appears later, this is the record your bank will ask for.

Cancelling Cleo

What people ask about Cleo.

How do I cancel Cleo?

Open your profile, then Subscriptions, then Unsubscribe. Or type cancel in the app, or email team@meetcleo.com. Mail goes to Cleo AI, 300 Delaware Ave, Suite 210, Wilmington, DE 19801.

Does deleting the app stop the bill?

No. Cancel the subscription first. Deleting the account can also block a refund.

Can you cancel Cleo without me logging in?

Yes. The notice goes to Cleo in writing, so it does not depend on you reaching a cancel button inside your account. A lost password or a locked account does not stop it.

Does the letter ask them to delete my data?

Yes. It asks the company to erase the personal data it holds on you where it has no lawful reason to keep it, and to confirm in writing once it has.

Also cancelled here

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