Do it yourself
Cancel ChatGPT yourself
TLDR: Cancel ChatGPT Go, Plus, Pro, or a self-service Business plan on the site that billed you, at least 24 hours before the next billing date. Paid features stay until the end of the current period. Cancelling does not refund charges already made. OpenAI's terms say those payments are non-refundable except where the law requires it.
Cancel a plan bought on chatgpt.com
You subscribed on chatgpt.com. This covers personal paid plans such as Go, Plus, and Pro.
- 01Sign in to ChatGPT.
- 02Open your account menu and select Settings.
- 03Select Billing.
- 04Under Cancel plan, select Cancel.
If the billing controls are missing, sign in to the same account in a different browser and open billing again. Cancel at least 24 hours before the next billing date. Uninstalling the app does not cancel the plan.
Cancel an App Store plan
You subscribed through the Apple App Store.
- 01On an iPhone or iPad, open Settings.
- 02Select your name, then Subscriptions, then ChatGPT.
- 03Select Cancel Subscription and confirm.
If Cancel Subscription is missing and an expiration date is shown, OpenAI says the plan may already be cancelled. Deleting the ChatGPT account does not cancel an App Store plan. Cancel it in Apple first. If you cannot open the Apple account, contact Apple.
Cancel a Google Play plan
You subscribed through Google Play.
- 01Sign in to the Google account that bought the plan.
- 02In the Google Play Store app, open Subscriptions, select ChatGPT, select Cancel subscription, and confirm.
- 03On the web, open your Google Play subscriptions, select Manage next to ChatGPT, select Cancel subscription, and continue if asked.
Check each Google account on the device if you do not see the plan. Deleting the ChatGPT account does not by itself cancel Google Play. Check the store subscription before you delete the account.
Cancel self-service ChatGPT Business
A self-service ChatGPT Business workspace bills you. This does not cover Enterprise or Edu.
- 01Sign in to ChatGPT.
- 02Open your account menu and select Workspace settings.
- 03Select Billing, then Manage plan, then Cancel subscription.
If you cannot open workspace billing, ask the workspace owner. If an Ads account uses that workspace, ending the workspace can cut off Ads Manager. OpenAI says that does not necessarily pause campaigns or stop advertising charges. Pause campaigns you do not want, and make sure someone authorized still has the Ads account.
Cancel when you cannot sign in
ChatGPT bills the plan directly, and you can no longer use the account email.
- 01Contact OpenAI Support. OpenAI says it may cancel the plan without deleting the account.
- 02Give the email on the account or subscription, or the billing email, plus any two of these: the card's last four digits, the card expiration date, the billing address, or the date of the latest charge or charges.
Do not send the full card number. Apple and Google Play plans are cancelled in that store, not by OpenAI Support.
How to know it worked
- After a normal cancellation, paid features stay until the end of the current billing period.
- Cancelling stops future renewals. It does not refund charges already made.
- Check the site that billed you and confirm the plan is no longer set to renew.
- If a refund is granted, access covered by that charge normally ends sooner, subject to the law.
Watch out for
- The cancel article covers personal plans and self-service Business. It does not cover ChatGPT Enterprise or Edu.
- OpenAI's pricing page lists Go, Plus, and Pro as individual paid plans, and Business as a paid plan. Go, Plus, and Business have monthly billing. Business and Enterprise also have annual billing. Pro is bought with a credit card, like Go, Plus, and Business.
- Cancel at least 24 hours before the next billing date. A charge can already be through if you cancel inside that window.
- A plan bought on chatgpt.com does not show in Apple or Google Play subscriptions. A second ChatGPT, Apple, or Google account can have its own plan.
- If OpenAI raises a subscription price, it gives at least 30 days' notice. The new price starts at the next renewal. You can cancel if you do not agree.
- Uninstalling the app does not cancel. Deleting the account cancels a plan ChatGPT bills directly. It does not cancel Apple, and you should still check Google Play.
ChatGPT refunds
- The terms say payments are non-refundable, except where the law requires a refund.
- The help article says cancelling does not automatically refund past charges. For a plan bought on chatgpt.com or through Google Play, ask for a refund through OpenAI Support while signed in to the ChatGPT account on the charge. Eligibility depends on the purchase and location.
- For an App Store plan, ask Apple for the refund.
Sources · checked 2 November 2026
