Do it yourself
Cancel Education.com yourself
TLDR: Ask Education.com to cancel before the term ends, by calling (650) 372-4303, or cancel with Apple or Google if they billed you. A cancel takes effect at the end of the term, and within 30 days of subscribing the terms say you can get the purchase price back.
Tell them before the term ends
Education.com billed the membership, not Apple or Google.
- 01Ask them to cancel before the current term expires.
- 02Call (650) 372-4303, or mail the notice below.
A cancel asked for before the term ends takes effect at the end of that term. The account then goes back to free. The terms do not name a cancel button. The 30-day refund line says to email them, but the address on that line was hidden when the page was opened.
Cancel an Apple or Google plan
You bought the membership through Apple iTunes or Google Play.
- 01Cancel it with that store. Education.com says the bill is between you and the store.
Mail a notice
You want it on paper. California questions and complaints use this address.
- 01Write that you are cancelling, and include the email on the account.
- 02Mail it to Education.com, 777 Mariners Island Blvd., Suite 600, San Mateo, CA 94404.
Required notices go by certified mail to Legal Department, c/o IXL Learning, Inc., at the same street, with an email copy. That email address was hidden on the page. Questions about the terms also go to Policies Manager at the same street.
How to know it worked
- Monthly and yearly plans renew on the anniversary of the signup date until you cancel.
- The card on file is charged each period until you cancel.
- A late or failed payment can suspend the paid account. You still owe the fee.
Watch out for
- A price change takes effect after they post it or email you. They do not refund you because a later promo is cheaper.
- You are responsible for taxes on the fee. If they pay a tax for you, you reimburse them.
- When the term ends, access can stop. Download anything you need before then. They may delete the account data.
- A school account can pay by card or check. The invoice is due within 30 days. A late fee can be 1% a month, or the legal maximum.
Education.com refunds
- Within 30 days of subscribing, the terms say you can get the purchase price back. The email for that request was hidden on the page.
- After that, a cancel waits until the end of the term. They do not prorate an early cancel except where the law requires it, or if they shut the service down for good. If they shut it down, the refund is the unused part of the price.
Sources · checked 28 October 2026
