Do it yourself
Cancel Cybrary yourself
TLDR: Cancel Cybrary Insider Pro in Membership before the next bill. The cancellation policy says the change has to be in before 11:59 p.m. EST the day before the billing date, and the Paddle help page says it has to be applied 24 hours before renewal. You keep access until the paid term ends. Cybrary says it does not refund subscriptions, and it does not pause them.
Cybrary charges show up as
- Paddle
- Paddle.com
Turn off automatic billing
You pay for Cybrary Insider Pro yourself, monthly or yearly.
- 01Sign in.
- 02Open your account icon and click Membership.
- 03Under the active subscription, click Stop Automatic Billing.
- 04Click Cancel Subscription. If you click Yes, the help article says the subscription stays. Click No to cancel.
- 05Finish the cancellation survey. The help article says the cancellation is not done until the survey is finished.
The cancellation policy describes the same place as Toggle Automatic Billing in Membership settings, plus the survey. The Paddle article says Manage Subscriptions and the same toggle. You should see an end date and a yellow corner tab. If you still see the green tab, or no end date, the help article says to do it again.
Email Cybrary
The in-account steps will not finish, or you want the subscription ended immediately.
- 01Email support@cybrary.it and ask them to cancel Cybrary Insider Pro.
- 02The cancellation policy says this has to be done before renewal, because they do not refund subscriptions.
The teams article says emailing support@cybrary.it is how you ask for a cancellation that takes effect immediately. The in-account cancel runs to the end of the paid term.
Cancel a subscription Paddle bills
The charge is from Paddle. The terms say Paddle.com is the merchant of record for orders started after June 8, 2023, and that Paddle handles customer service for those orders.
- 01You can still use the Membership steps above. The Paddle article says to complete the cancellation survey before the renewal date.
- 02To cancel with Paddle, open the support chat on www.paddle.net.
- 03They ask for the email or the transaction details. A link in a Paddle email can pass the order to that chat.
The Paddle article says that if the cancellation has not been applied 24 hours before the renewal date, the subscription renews. The cancellation policy says changes must be made before 11:59 p.m. EST on the day before the next billing date.
How to know it worked
- The cancel article says you get a confirmation email the day the cancellation is scheduled. If that email does not come, write to support@cybrary.it.
- Membership should show an end date and a yellow corner tab. A green tab means renewal is still on.
- You keep full access until the end of the paid term. If a renewal has already been attempted, the cancel article says the cancellation is scheduled for the end of the next term instead.
- Not logging in, not using the courses, and not updating a card are not cancellation. The policy says card issuers also send updated card numbers.
Watch out for
- Insider Pro renews monthly or yearly. Cybrary says it does not sell a single month, a single year, or a pay-per-course plan.
- They do not pause a subscription. After you cancel, they say they cannot promise the old price if you come back.
- If a company buys Cybrary for Teams, your personal Insider Pro subscription does not stop on its own. You still cancel it.
- If you do not cancel and the card fails, the Paddle article says they keep trying for 30 days before the subscription is cancelled for non-payment.
- The terms say they do not offer refunds for any subscriptions purchased.
Cybrary refunds
- The terms say Cybrary does not offer refunds for any subscriptions purchased.
- The help pages say there is no prorated refund for time left in the term, and no refund once a renewal has been allowed to process.
- Cancelling before the cutoff stops the next charge. You keep the access you already paid for until that term ends.
